Spa Concierge - Flexible Hours, Guest Experience Champion

Infor; Temecula (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Pechanga Resort and Casino is seeking a Spa Concierge to maximize guest satisfaction by delivering prompt, courteous service in the spa. The role emphasizes Four Diamond service standards and requires strong communication about treatments, a tour of facilities, and maintaining a safe, clean spa environment.

Prior spa or customer service experience is a plus. The position includes assisting in the retail area and ensuring smooth operation of spa services while upholding professional demeanor and

Qualifications

• High school diploma or GED is required.
• Ability to read, write, comprehend and communicate in English.
• CPR training.
• Spa experience or related customer service experience is a plus.

Responsibilities

• Greet all customers courteously according to department standards.
• Communicate treatment descriptions to sell spa services.
• Demonstrate how to safely use exercise equipment and provide a facility tour.
• Ensure efficient service by supplying necessary items and information.
• Respond to guest questions about spa and pool services.
• Maintain a clean, safe facility and report safety concerns.
• Inform guests of emergency exits and procedures.
• Stock and clean spa locker rooms as required.
• Plan, organize and complete work in a timely manner.
• Communicate effectively with customers and team members at all levels.
• Notify supervisor of problems or unusual events; escalate when needed.
• Assist in the retail area.
• Maintain attendance per standards and report unusual activity.

Skills

English literacy

CPR training

Spa or customer service experience

Education

High school diploma or GED

Job description

Pechanga Resort and Casino is seeking a Spa Concierge to maximize guest satisfaction by delivering prompt, courteous service in the spa. The role emphasizes Four Diamond service standards and requires strong communication about treatments, a tour of facilities, and maintaining a safe, clean spa environment.

Prior spa or customer service experience is a plus. The position includes assisting in the retail area and ensuring smooth operation of spa services while upholding professional demeanor and