Spa Concierge & Beauty Services Associate

Canyon Ranch; Lenox (MA); On-site; USD 23,000 - 25,000; Part time

Job summary

Canyon Ranch in Lenox, MA is seeking a Customer Service Associate to assist guests with spa services, product recommendations, and POS transactions. You will learn product knowledge and provide attentive service to enhance the guest experience.

You should hold a Massage Therapy, Aesthetician, or Cosmetology license (or be enrolled in a program) and bring 1–2 years of high-end customer service experience. Availability Wednesdays and Thursdays is required, with an hourly pay range listed by the

Qualifications

• Availability Wednesday and Thursday from 8:45 AM - 5:00 PM.
• Hold a current Massage Therapy, Aesthetician, or Cosmetology license, or be enrolled in a program leading to one.
• Experience in retail or full-service salon preferred.
• Passion for beauty and personal care.
• 1–2 years of customer service experience with high-end clientele is desired.
• Demonstrate professionalism, poise, and excellent interpersonal skills.

Responsibilities

• Assist guests in reaching the right service at the right time, ensuring a seamless experience.
• Support post-service guest needs, including recommending products for home use based on provider guidance.
• Gain knowledge of product selection to enhance guest satisfaction and follow professional recommendations.
• Learn and operate the point-of-sale system efficiently for transactions and inventory management.
• Provide friendly, attentive, and knowledgeable support to create a positive guest experience.

Skills

Customer service

Interpersonal skills

High-end clientele experience

Tools

Point-of-Sale system

Job description

Canyon Ranch in Lenox, MA is seeking a Customer Service Associate to assist guests with spa services, product recommendations, and POS transactions. You will learn product knowledge and provide attentive service to enhance the guest experience.

You should hold a Massage Therapy, Aesthetician, or Cosmetology license (or be enrolled in a program) and bring 1–2 years of high-end customer service experience. Availability Wednesdays and Thursdays is required, with an hourly pay range listed by the