Spa Concierge & Beauty Services Associate

Canyon Ranch; Pittsfield (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Spa access

Professional growth opportunities

Job summary

Canyon Ranch is hiring at our Berkshire-area spas to deliver exceptional guest experiences. You will guide guests to the right services and product recommendations while maintaining a high standard of service.

Candidates should hold an active Massage Therapy, Aesthetician, or Cosmetology license or be enrolled in a qualifying program, with 1–2 years of upscale customer service experience and strong interpersonal skills.

Qualifications

• Availability Wednesday and Thursday from 8:45 AM - 5:00 PM.
• Hold a current Massage Therapy, Aesthetician, or Cosmetology license, or be actively enrolled in a program leading to one of those licenses.
• Experience working in retail or a full-service salon is preferred.
• 1-2 years of customer service experience with high-end clientele is desired.
• Demonstrate professionalism, poise, and excellent interpersonal skills.
• Ability to provide personalized, attentive service to enhance the guest experience.

Responsibilities

• Assist guests in reaching the right service at the right time, ensuring a seamless experience.
• Support post-service guest needs, including recommending products for home use based on provider guidance.
• Gain knowledge of product selection to enhance guest satisfaction and follow professional recommendations.
• Learn and operate the point-of-sale system efficiently for transactions and inventory management.
• Provide friendly, attentive, and knowledgeable support to create a positive guest experience.

Skills

Customer service

Interpersonal skills

Professionalism

Retail experience

Guest-focused service

Education

Massage Therapy license

Aesthetician license

Cosmetology license

Active enrollment in license program

Tools

POS system

Job description

Canyon Ranch is hiring at our Berkshire-area spas to deliver exceptional guest experiences. You will guide guests to the right services and product recommendations while maintaining a high standard of service.

Candidates should hold an active Massage Therapy, Aesthetician, or Cosmetology license or be enrolled in a qualifying program, with 1–2 years of upscale customer service experience and strong interpersonal skills.