Wellness Spa & Beauty Services Associate

Canyon Ranch; Pittsfield (MA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Spa access

Fitness classes

Overnight stays nationwide

Professional growth opportunities

Job summary

Canyon Ranch in Pittsfield, MA, is seeking a guest-focused associate to help guests access the right service at the right time, ensuring a seamless experience across spa, beauty, and retail. This role emphasizes licensing in massage therapy, aesthetics, or cosmetology, plus retail experience with high-end clientele and a passion for personal care.

Training includes POS operations and product recommendations.

Qualifications

• Must hold a current Massage Therapy, Aesthetician, or Cosmetology license, or be actively enrolled in a program leading to one of those licenses.
• Experience working in retail or a full-service salon is preferred.
• A passion for beauty and personal care is highly valued.
• 1-2 years of customer service experience with high-end clientele is desired.
• Demonstrate professionalism, poise, and excellent interpersonal skills.
• Ability to provide personalized, attentive service to enhance the guest experience.

Responsibilities

• Assist guests in reaching the right service at the right time, ensuring a seamless experience.
• Support post-service guest needs, including recommending products for home use based on provider guidance.
• Gain knowledge of product selection to enhance guest satisfaction and follow professional recommendations.
• Learn and operate the point-of-sale system efficiently for transactions and inventory management.
• Provide friendly, attentive, and knowledgeable support to create a positive guest experience.

Skills

Customer service

Retail experience

Interpersonal skills

Education

Massage Therapy license

Aesthetician license

Cosmetology license

Enrollment in licensing program

Job description

Canyon Ranch in Pittsfield, MA, is seeking a guest-focused associate to help guests access the right service at the right time, ensuring a seamless experience across spa, beauty, and retail. This role emphasizes licensing in massage therapy, aesthetics, or cosmetology, plus retail experience with high-end clientele and a passion for personal care.

Training includes POS operations and product recommendations.