Spa Concierge

Woodhouse Spa - Cedar Park; Oak Brook (IL); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

Woodhouse Spa in Oak Brook, IL is seeking a part-time Spa Concierge to warmly welcome guests, answer calls, and schedule appointments, while supporting managers and therapists.

This role emphasizes guest experience, product education, and achieving monthly retail goals, with weekend and some holiday availability. The franchise offers opportunities for advancement and employee discounts in a luxury spa setting.

Qualifications

• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.

Responsibilities

• Serves as a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.
• Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.
• Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work well with other Team Members, Managers, and interact with our guests.
• Assists with essential spa functions as necessary.

Skills

Customer service

Telephone reservations

English proficiency

Computer proficiency

Professionalism

Job description

About Woodhouse Spa

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information visit them at woodhousespas.com.

Benefits

• Employee discounts
• Opportunity for advancement
• Training & development

Primary Responsibilities

• Serves as a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.
• Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.
• Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work well with other Team Members, Managers, and interact with our guests.
• Assists with essential spa functions as necessary.

Qualifications

• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.

Spa Concierge

• Classification: Part-Time
• 15-30 hours per week
• Weekends and some holidays required

Physical Demands

• Ability to stand and bend over for extended periods of time.
• Ability to lift up to 45 lbs.

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.

Compensation: $18.00 per hour

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

• Specific benefits vary by location