Spa Concierge

Omni Hotels & Resorts; Louisville (KY); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

Omni Louisville Hotel is seeking a Spa Front Desk Agent to welcome guests, schedule services, and handle day-to-day spa operations. You will manage POS transactions, assist with inventory, and ensure a polished, welcoming environment in the Spa Reception and Retail areas.

The successful candidate will be passionate about delivering warm, personalized service, be able to stand throughout shifts, and work flexible hours including evenings, weekends, and holidays.

Qualifications

• STAR Certification required.
• Ability to stand for the entire shift.
• Willingness to work flexible hours including nights, weekends and holidays.
• Passion for warm, engaging, personalized service.

Responsibilities

• Greet and welcome all guests entering the Spa.
• Handle billing and point-of-sale functions for spa services and retail.
• Schedule guest and staff appointments and maintain spa operations.
• Assist with scheduled retail inventory and maintain presentation of the Spa Reception.
• Provide information on spa offerings and procedures to guests.

Skills

Guest service

Communication

Cash handling

Teamwork

Job description

Omni Louisville Hotel

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed‑use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city’s heritage, culture, and character‑felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel’s speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000‑square‑foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options‑including craft beer, fresh bakery items, and local favorites—the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match.

Overview

The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.

Responsibilities

• Greet and welcome all guests coming into the Spa.


• Handle all the billing and point‑of‑sale functions for spa services and retail sales.


• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.


• Assist with scheduled retail inventory.


• Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail.


• Provide personal attention and ensure a pleasant visit for each guest.


• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.


• Attend all required department training and meetings.


• Perform any other duties required by management.

Qualifications

• Ability to stand for the entire scheduled shift.


• STAR Certification required.


• Must be willing to work flexible hours as needed during busy times and high‑profile events, including nights, weekends, and holidays.


• Must be passionate about providing warm, engaging, and personalized service.


• Must meet standards of appearance and always maintain a high level of personal hygiene.


• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.