Spa Desk Agent | Part-Time

Omni Hotels & Resorts; Nashville (TN); On-site; USD 31,000 - 44,000; Full time

Job summary

The Omni Nashville Hotel is hiring a Spa Front Desk Agent to welcome guests, manage spa reception and retail, schedule services and process payments. You will be the first point of contact for guests and members, ensuring a warm, informative, and efficient experience.

This role requires flexible hours, including nights, weekends, and holidays, and a passion for high standards of service in a luxury hotel environment downtown Nashville.

Qualifications

Responsibilities

• Greet and welcome all guests entering the Spa.
• Handle all billing and point-of-sale for spa services and retail.
• Maintain scheduling and flow of spa appointments for guests and staff.
• Assist with scheduled retail inventory.
• Maintain order, cleanliness, and presentation of the Spa Reception and Retail.
• Provide personal attention and ensure a pleasant visit for each guest.
• Be the main source of information about spa offerings and procedures for guest comfort.
• Attend required department trainings and meetings.
• Perform other duties as required by management.

Job description

Omni Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Spa Front Desk Agent

Overview: The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.

• Greet and welcome all guests coming into the Spa.
• Handle all the billing and point-of-sale functions for spa services and retail sales.
• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
• Assist with scheduled retail inventory.
• Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail.
• Provide personal attention and ensure a pleasant visit for each guest.
• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
• Attend all required department training and meetings.
• Perform any other duties required by management.

• Ability to stand for the entire scheduled shift.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Must be passionate about providing warm, engaging, and personalized service.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.