Spa | Female Concierge | Full Time

Omni Hotels & Resorts; Asheville (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

Omni Grove Park Inn & Spa in Asheville is seeking a friendly Spa Concierge to welcome guests, give them a tour of the facility, and ensure they are oriented to our 43,000 square foot spa.

You will uphold World Class Guest Standards, maintain a pristine environment, and assist in back-of-house operations while responding to guest needs. Weekend and holiday availability is required; compensation includes an hourly rate plus service charge.

Qualifications

• Customer service experience is highly preferred.
• Friendly and personable.
• Must be able to communicate effectively in a professional business environment.
• Ability to multitask.
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.

Responsibilities

• Act as spa ambassador and provide all guests of The Spa with a tour of the facility.
• Maintain a pristine environment at all times and in your work area in a professional manner in accordance with The Spa's World Class Guest Standards.
• Report anything that is not world-class or 5-star to a supervisor.
• Maintain high levels of service standards.
• Remain visible in front of the house guest space, supporting Guest's needs.
• Assist in the back of the house operations.
• Have a complete knowledge of all Spa services, packages, promotions and retail products presently offered by The Spa with ability to communicate and promote to guests.
• Make rounds of entire facility including fitness room every 15 minutes and/or work in assigned Concierge stations during shift.
• Maintain a safe, clean, well-organized environment for our guests through consistent monitoring of the facility.
• Enforce spa policies (electronics free spa, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere

Skills

Customer service experience

Friendly and personable

Effective communication

Multitask

Stand for 7 hours

Lift 30 lbs

Weekend/holiday availability

Education

High school diploma or equivalent

Job description

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Overview

After guest check in to the spa, the Spa Concierge team is responsible for providing extraordinary personal guest service throughout the guests' journey. This includes ensuring the guests are fully orientated to our 43,000 square foot facility, ensuring guests' needs are met throughout their visit, and preparing and maintaining guest areas to reflect a pristine world-class environment. The Concierge is to receive an hourly rate and a portion of the service charge, equaling $19.00 - $22.00/hr.

Responsibilities

• Act as spa ambassador and provide all guests of The Spa with a tour of the facility
• Maintain a pristine environment at all times and in your work area in a professional manner in accordance with The Spa's World Class Guest Standards.
• Report anything that is not world-class or 5-star to a supervisor.
• Maintain high levels of service standards.
• Remain visible in front of the house guest space, supporting Guest's needs.
• Assist in the back of the house operations.
• Have a complete knowledge of all Spa services, packages, promotions and retail products presently offered by The Spa with ability to communicate and promote to guests.
• Make rounds of entire facility including fitness room every 15 minutes and/or work in assigned Concierge stations during shift.
• Maintain a safe, clean, well-organized environment for our guests through consistent monitoring of the facility.
• Enforce spa policies (electronics free spa, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere

Qualifications

• Customer service experience is highly preferred.
• Friendly and personable
• Must be at least 18 years of age.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Ability to multitask
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.