Event Concierge

Omni Hotels & Resorts; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Omni Louisville Hotel is seeking an Event Concierge to serve as the onsite liaison between the Catering/Convention Service managers and all hotel departments. This highly visible role handles special needs for in-house groups and coordinates events.

Must be flexible for mornings, nights, weekends, and holidays. Previous Event/Hotel Event experience is preferred. STAR and Food Handler certifications are required. Proficiency with Delphi software and strong communication are essential.

Qualifications

• Must be able to work a flexible schedule including mornings, nights, weekends, and holidays.
• Previous Event/Hotel Event experience preferred.
• Must be STAR certified
• Must be Food Handler certified

Responsibilities

• Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
• Communication with other Event Concierge team and Managers to ensure seamless experience.
• Basic knowledge of hotel departments and purpose in fulfilling guests' needs.
• Manage and assist all aspects of hotel events to include day to day coordination.
• During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences.
• Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up.
• Multi-task and prioritize multiple requests and information; time management skills are necessary.
• Utilize Delphi software for generation of necessary documents and changes as needed.
• Detailed knowledge of the hotel meeting space, group dynamics and event details.
• Special projects as assigned by Department Manager.
• Attends daily Banquet Event Order meetings and weekly resume meetings as needed.
• Recommends special outside services when required.
• Coordinates and attends pre-convention meetings prior to conference when scheduled.
• Other duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Tools

Delphi

Job description

Omni Louisville Hotel Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city's heritage, culture, and character-felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel's speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options-including craft beer, fresh bakery items, and local favorites-the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match.

Event Concierge

Overview

Our Event Concierge serves as the liaison with Catering/Convention Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.

Responsibilities

• Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
• Communication with other Event Concierge team and Managers to ensure seamless experience.
• Basic knowledge of hotel departments and purpose in fulfilling guests' needs.
• Manage and assist all aspects of hotel events to include day to day coordination.
• During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences.
• Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up.
• Multi-task and prioritize multiple requests and information; time management skills are necessary.
• Utilize Delphi software for generation of necessary documents and changes as needed.
• Detailed knowledge of the hotel meeting space, group dynamics and event details.
• Special projects as assigned by Department Manager.
• Attends daily Banquet Event Order meetings and weekly resume meetings as needed.
• Recommends special outside services when required.
• Coordinates and attends pre-convention meetings prior to conference when scheduled.
• Other duties as assigned by management.

Qualifications

• Must be able to work a flexible schedule including mornings, nights, weekends, and holidays.
• Previous Event/Hotel Event experience preferred.
• Must be STAR certified
• Must be Food Handler certified

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.