Spa Concierge

The Woodhouse Spas Corporation; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay and Incentive programs

Generous discounts on services and products

Paid training program - 'The Woodhouse Way'

Working in a state-of-the-art facility

Job summary

A leading day spa in Charlotte is seeking enthusiastic individuals for the role of Spa Concierge. This position emphasizes personal attention to guests, ensuring a seamless and delightful experience. As a Spa Concierge, you'll act as a brand ambassador, create inviting environments, and remember personal guest details. The company offers competitive pay, paid training, and generous discounts on services. Join a team that celebrates excellence and personal growth!

Qualifications

• Able to provide personal attention from the time the guest walks through the door.
• Educate guests about The Woodhouse experience and amenities.
• Answer phone calls with a friendly attitude.

Responsibilities

• Provide ultimate guest experience and invoke guest delight.
• Ensure a clean and safe environment upon guest arrival.
• Remember personal details like favorite drinks and special occasions.

Skills

Customer service skills

Attention to detail

Communication skills

Job description

Want to work at America’s BEST day spa?

Ready to do what you love?

Ready to make a difference and be an important part of our Team?

Come join The Woodhouse Spa, voted America’s best day spa in 2012 and 2013 by American Spa Magazine!

We are hiring for Full Time and Part Time Spa Concierge.

At The Woodhouse, we value our team members and strive for excellence with every guest experience.

Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you.

The Woodhouse Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company’s mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number—then you should consider joining the Woodhouse Family today!

Our spa concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!

More specifically, our fabulous Spa Concierge:

• Provides personal attention from the time the guest walks though the door
• Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
• Answers the phone with a smile each and every time
• Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
• Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
• Serves as back up for the leadership team, when they are busy taking care the “big stuff”, you always make sure things are running smoothly

Woodhouse Perks include:

• Competitive Pay and Incentive programs
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a new state of the art facility

The Woodhouse Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.