SPA CONCIERGE

Hollywood Casino Aurora; Aurora (IL); On-site; USD 19,286 - 27,552; Full time

Job summary

Drift Spa at PENN Entertainment in Aurora, IL seeks a Front Desk Representative to greet guests, manage check-in/out, and ensure a luxurious, seamless guest journey.

The role emphasizes hospitality, organization, and thoughtful care, with opportunities to enhance guest experiences through service recommendations and smooth operations.

Qualifications

• High school diploma or equivalent.
• Previous proven experience in hospitality, spa, or luxury service preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Professionalism balanced with warmth and empathy.
• Ability to multitask gracefully in a guest-facing role.
• Alignment with holistic wellness and Drift’s philosophy of intentional care.

Responsibilities

• Warmly welcome guests and guide them through their spa experience.
• Manage appointments, scheduling, and guest communications with accuracy and professionalism.
• Provide knowledgeable recommendations on services, treatments, and retail products.
• Support the team with administrative tasks and coordination to ensure operational flow.
• Anticipate guest needs, resolving concerns with thoughtfulness and integrity.
• Maintain the front desk area, lobby, relaxation room, and sanctuary (locker rooms) as a calm, organized, and inviting environment.
• Perform tea ceremony/ aromatherapy for guests, with intention, precision and gratitude.

Education

High school diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus- may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Drift Spa

Drift Spa is a holistic wellness destination where guests are invited to step away from the noise of daily life and immerse themselves in tranquility. The front desk is more than a point of entry—it is the threshold to restoration.

Summary

We’re seeking a Front Desk Representative to be the welcoming face of Drift Spa. This role ensures a seamless guest journey from check-in to check-out, while upholding our philosophy of luxury service and intentional care. If you love hospitality, organization, and creating a sense of ease for others, this role is for you.

• Warmly welcome guests and guide them through their spa experience.
• Manage appointments, scheduling, and guest communications with accuracy and professionalism.
• Provide knowledgeable recommendations on services, treatments, and retail products.
• Support the team with administrative tasks and coordination to ensure operational flow.
• Anticipate guest needs, resolving concerns with thoughtfulness and integrity.
• Maintain the front desk area, lobby, relaxation room, and sanctuary (locker rooms) as a calm, organized, and inviting environment.
• Perform tea ceremony/ aromatherapy for guests, with intention, precision and gratitude.

BRING US YOUR BEST.

• High school diploma or equivalent.
• Previous proven experience in hospitality, spa, or luxury service preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Professionalism balanced with warmth and empathy.
• Ability to multitask gracefully in a guest-facing role.
• Alignment with holistic wellness and Drift’s philosophy of intentional care.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Staring rate $17.00 per hour, based on experience