Front Desk Clerk

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 18,184 - 25,898; Full time

Job summary

Hollywood Casino St. Louis is seeking a Hotel Guest Services Associate to assist guests at the front desk and bell desk. You will greet guests, check in/out, verify payments, and help with room directions and hotel information.

Key requirements include at least 18 years old, a High School Diploma or equivalent, and a minimum six months of related experience or training. Strong English communication and a friendly, professional demeanor are essential to delivering outstanding guest experiences.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Minimum of six months of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.

Responsibilities

• Greets, registers, and assigns rooms to guests of the hotel.
• Verifies customers' credit, and establishes how the customer will pay for the accommodation.
• Keeps records of room availability and guests' accounts using hotel computer systems.
• Computes bills, collects payments, and makes change for guests.
• Performs simple bookkeeping activities, such as balancing cash accounts.
• Reviews accounts and charges with guests during the check out process.
• Posts charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.
• Transmits and receives messages, using telephones or telephone switchboards.
• Contacts Housekeeping or Maintenance staff when guests report problems.
• Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor.
• Places Service Assurance Call to all guests within 30 minutes of arrival.
• Reviews and becomes familiar with ViP’s and group folders, verifying proper blocking arrangements.
• Follows and completes items on Guest Services AM/PM checklist.
• Greets and assists guests with luggage, to and from vehicles as well as to and from hotel rooms.
• When assisting guests to room, informs guest of the hotel’s facilities and hours of operation.
• Greets and assists all guests entering or leaving the hotel.
• Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.
• Uses proper cart handling techniques when using a bell cart.
• Issues luggage claim tag and stores luggage in bell closet when necessary.
• Ensures timely and efficient delivery of guest messages, mail, and faxes.
• Responds to guest inquiries and directs guests around the hotel.
• Explains proper use of keys system and ensures the guests' satisfaction with their room.
• Accurately gives directions, information, and recommendations.
• Audits current registration cards to computerized information.
• Corrects errors and discrepancies on guest accounts and resolves guest complaints.
• Ensures organization and cleanliness of all work areas.
• Balances cash daily, prepares deposit for general cashier, and secures float at shift closing.
• Complies with all reasonable requests made by management.
• Adheres to all gaming laws and regulations.

Skills

Communication skills

Reading and analysis

English grammar

Customer rapport

Education

High School Diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Pay Details: $16.00 per hour

• Greets, registers, and assigns rooms to guests of the hotel.
• Verifies customers' credit, and establishes how the customer will pay for the accommodation.
• Keeps records of room availability and guests' accounts using hotel computer systems.
• Computes bills, collects payments, and makes change for guests.
• Performs simple bookkeeping activities, such as balancing cash accounts.
• Reviews accounts and charges with guests during the check out process.
• Posts charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.
• Transmits and receives messages, using telephones or telephone switchboards.
• Contacts Housekeeping or Maintenance staff when guests report problems.
• Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor.
• Places Service Assurance Call to all guests within 30 minutes of arrival.
• Reviews and becomes familiar with ViP’s and group folders, verifying proper blocking arrangements.
• Follows and completes items on Guest Services AM/PM checklist.
• Greets and assists guests with luggage, to and from vehicles as well as to and from hotel rooms.
• When assisting guests to room, informs guest of the hotel’s facilities and hours of operation.
• Greets and assists all guests entering or leaving the hotel.
• Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.
• Uses proper cart handling techniques when using a bell cart.
• Issues luggage claim tag and stores luggage in bell closet when necessary.
• Ensures timely and efficient delivery of guest messages, mail, and faxes.
• Responds to guest inquiries and directs guests around the hotel.
• Explains proper use of keys system and ensures the guests' satisfaction with their room.
• Accurately gives directions, information, and recommendations.
• Audits current registration cards to computerized information.
• Corrects errors and discrepancies on guest accounts and resolves guest complaints.
• Ensures organization and cleanliness of all work areas.
• Balances cash daily, prepares deposit for general cashier, and secures float at shift closing.
• Complies with all reasonable requests made by management.
• Adheres to all gaming laws and regulations.

BRING US YOUR BEST.

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Minimum of six months of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$16.00 per hour