Host / Cashier (FT)

Hollywood Casino at The Meadows; Washington (Washington County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Day-one medical

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is hiring hospitality team members at Hollywood Casino at The Meadows to deliver exceptional guest service in a fast-paced dining environment.

You will handle seating, reservations, POS transactions, and cash handling while supporting servers and maintaining cleanliness and confidentiality. Evening and weekend availability is required, with competitive pay and benefits starting at $14 per hour.

Qualifications

• Exceptional customer service in a fast-paced hospitality setting.
• Accurate cash handling and financial accountability.
• Strong verbal and written communication with guests and team.

Responsibilities

• Delivered exceptional guest service by greeting guests and creating a welcoming dining experience.
• Operated the point-of-sale (POS) system, accurately processing cash, credit, and complimentary transactions.
• Maintained cleanliness and ensured compliance with company standards while assisting guests with menu selections.
• Supported servers and bussers by assisting with table maintenance and guest requests.
• Promoted events and promotions and assisted with guest reservations and questions.
• Supervised restaurant operations in the absence of management and adhered to policies.

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Delivered exceptional guest service by greeting guests and creating a welcoming dining experience.
• Managed seating arrangements, waitlists, and reservations to maximize table utilization and minimize guest wait times.
• Coordinated restaurant flow by assigning server sections and balancing guest seating.
• Operated the point-of-sale (POS) system, accurately processing cash, credit, and complimentary transactions.
• Maintained accountability for cash handling and ensured compliance with financial control procedures.
• Assisted guests with menu selections by providing knowledge of food, beverages, pricing, and promotions.
• Resolved guest concerns professionally while maintaining high service standards.
• Supported servers and bussers by assisting with table maintenance, beverage refills, and guest requests.
• Ensured dining and service areas remained clean, organized, and compliant with company standards.
• Promoted casino events, promotions, and amenities while providing guests with directions throughout the property.
• Answered phone inquiries professionally and assisted with guest reservations and questions.
• Supervised restaurant operations in the absence of management, ensuring efficient service and team coordination.
• Adhered to company policies, procedures, and confidentiality standards while maintaining a positive guest experience.

BRING US YOUR BEST.

• Provided exceptional customer service in a fast-paced, high-volume hospitality environment.
• Accurately processed cash, credit, and complimentary transactions while maintaining financial accountability.
• Operated point-of-sale (POS) systems with speed and accuracy.
• Utilized strong verbal and written communication skills to effectively assist guests and collaborate with team members.
• Built positive relationships with guests and coworkers through professionalism and outstanding interpersonal skills.
• Maintained strict confidentiality and handled sensitive information with discretion.
• Applied basic mathematical skills to accurately process transactions and balance cash drawers.
• Demonstrated flexibility by working evenings, weekends, holidays, and overtime as needed.
• Thrived in a fast-paced environment by remaining organized, proactive, and solution-oriented.
• Collaborated with cross-functional teams to ensure efficient daily operations and an exceptional guest experience.
• Adapted quickly to changing priorities while maintaining a high level of accuracy and professionalism.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$14 an hour