Luxury Salon & Spa Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Total Rewards package

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A hospitality company in Pennsylvania is seeking a Spa Manager to oversee operations at Drift Spa. The role requires proven leadership in spa or hospitality settings, with responsibilities including financial management and team development. Candidates should have a degree in Hospitality Management, strong organizational skills, and proficiency in Microsoft applications. This position offers a dynamic environment where guest satisfaction and luxury service are paramount.

Qualifications

• Bachelor's degree in Hospitality Management, Business, or Wellness preferred.
• Proven leadership experience in spa, hotel, resort, or casino environments.
• Proficient in Microsoft applications (Excel, Word, and Outlook).

Responsibilities

• Oversee daily operations of Drift Spa, Drift Drybar, and nail studio.
• Select, train, supervise, and inspire associates across various services.
• Champion guest satisfaction and resolve guest concerns.
• Collaborate with CEO and CFO on budgeting, payroll, scheduling, and financial reviews.
• Stay ahead of wellness trends and evolve service offerings to meet guest expectations.
• Create seasonal promotions and loyalty programs aligned with casino visitors.

Skills

Leadership

Financial Management

Organizational Skills

Communication

Microsoft Excel

Education

Bachelor’s degree in Hospitality Management, Business, or Wellness

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Overview

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

About Drift Spa

Drift Spa is a holistic wellness escape located within the vibrant energy of Hollywood Casino Aurora — a place where guests can step away from the excitement of the gaming floor and Drift into a sanctuary of stillness, healing, and intentional care.

The Role

The Spa Manager is both an orchestrator and a visionary, guiding the daily operations of Drift Spa, Drift Drybar, and nail studio while keeping the larger brand mission in focus.

• Operations Leadership: Oversee all spa, salon, and relaxation spaces, ensuring cleanliness, readiness, and alignment with Drift’s luxury standards.
• Team Development: Select, train, supervise, and inspire associates across massage, esthetics, nails, styling, and guest services. Provide consistent coaching, quarterly evaluations, and weekly check‑ins to foster both individual growth and long‑term team success.
• Guest Experience: Champion guest satisfaction by addressing concerns gracefully, resolving issues with care, and ensuring every guest leaves with a sense of renewal.
• Financial Management: Collaborate with the CEO and CFO on budgeting, quarterly financial reviews, and revenue strategies. Manage payroll, scheduling, and expenses to maximize productivity and profitability.
• Innovation & Growth: Stay ahead of wellness and beauty trends, evolving service offerings to meet guest expectations while maintaining Drift’s elevated identity.
• Marketing & Promotions: Create and implement seasonal promotions, loyalty programs, and wellness events that enhance the guest experience and align with the casino’s dynamic flow of visitors.
• Standards & Compliance: Enforce and refine SOPs to uphold luxury spa and salon standards. Ensure compliance with all regulatory requirements.
• Partnerships: Collaborate with Hollywood Casino leadership on integrated events, cross‑promotions, and guest offerings that bridge the excitement of the casino with the tranquility of the spa.

Requirements

• Bachelor’s degree in Hospitality Management, Business, or Wellness preferred; relevant spa/hospitality management experience required.
• Proven leadership experience in spa, hotel, resort, or casino environments.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Strong organizational and financial management skills with experience in budgeting, payroll, and scheduling.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Knowledge of skincare, beauty, salon, and wellness treatments, with curiosity for emerging industry trends.
• Professional certifications such as Certified Spa Supervisor (CSS), CIDESCO Diploma, or advanced hospitality credentials are highly valued.
• Excellent communication and interpersonal skills with the ability to coach associates and resolve guest concerns with clarity and empathy.
• Ability to thrive in a fast‑paced, high‑volume hospitality setting while maintaining a focus on luxury, detail, and intentional care.
• Ability to write reports, business correspondence, and procedure manuals.