GUEST ROOM CONTROLLER (FT)

Cactus Petes Resort Casino; Jackpot (NV); On-site; USD 22,041 - 30,307; Full time

Job summary

Cactus Pete’s Resort Casino in Jackpot, NV is seeking a Housekeeping Office Assistant to support clerical tasks and help ensure housekeeping services meet the resort’s standards.

The role requires teamwork, strong guest service, and prior hotel housekeeping experience. Must be able to work nights, weekends, and holidays; 21+ years old; a valid driver license is preferred. The position starts at $18.75 per hour with the standard benefits of a major employer.

Qualifications

• High School Diploma or equivalent preferred.
• General knowledge of Microsoft Word, Excel, and Outlook is preferred.
• Excellent communication and guest service skills are a must; friendly, outgoing and service oriented personality.
• One year of Hotel housekeeping experience or related field preferred.
• Able to work nights, weekends, holidays.
• Prior guest service experience required.
• Valid Driver License preferred.
• Knowledge of hotel service operations preferred.

Responsibilities

• Under close supervision, optimizes the function of the Housekeeping office by providing all facets of clerical support.
• Works collaboratively with management and team members to ensure that hotel Housekeeping services are delivered in accordance with Cactus Pete’s standards.
• Types memos, letters, reports and materials as assigned by Supervisor.
• Maintains departmental files.
• Designates Guest Room Attendant work assignments.
• Receives incoming calls from guest rooms and dispatches maintenance personnel as required.
• Responsible for computer data entry of all work orders and inspections.
• Maintains lost and found dispatch logs.
• Physically performs key checks and lost key searches.
• Maintains an orderly office work area.
• Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
• Organizes supply closet items.
• Maintains message boards in pre‑shift area.

Skills

Guest service

Communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Hospitality experience

Driver license

Hotel operations

Night/weekend shifts

Education

High School Diploma or equivalent

Tools

None

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Under close supervision, optimizes the function of the Housekeeping office by providing all facets of clerical support.
• Works collaboratively with management and team members to ensure that hotel Housekeeping services are delivered in accordance with Cactus Pete’s standards.
• Types memos, letters, reports and materials as assigned by Supervisor.
• Maintains departmental files.
• Designates Guest Room Attendant work assignments.
• Receives incoming calls from guest rooms and dispatches maintenance personnel as required.
• Responsible for computer data entry of all work orders and inspections.
• Maintains lost and found dispatch logs.
• Physically performs key checks and lost key searches.
• Maintains an orderly office work area.
• Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
• Organizes supply closet items.li>
• Maintains message boards in pre‑shift area.

BRING US YOUR BEST.

• High School Diploma or equivalent preferred.
• General knowledge of Microsoft Word, Excel, and Outlook is preferred.
• Excellent communication and guest service skills are a must; friendly, outgoing and service oriented personality.
• One year of Hotel housekeeping experience or related field preferred.
• Able to work nights, weekends, holidays.
• Prior guest service experience required.
• Valid Driver License preferred.
• Knowledge of hotel service operations preferred.li>
• Must be 21 years of age.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$18.75