Spa Client Concierge & Sales Specialist (Part-Time)

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Grand Falls Casino & Golf Resort ® is seeking a part-time Client Coordinator to maximize service sales and exceed guest expectations. You will be the first and last point of contact, handling scheduling, product recommendations, and checkout while supporting training and team huddles.

The role emphasizes exceptional guest service, accurate scheduling for each service technician, and maintaining the client database to drive repeat business.

Qualifications

• Experience in guest services or spa/salon environments preferred.
• Ability to manage scheduling and bookings.
• Strong communication and conflict-resolution skills.

Responsibilities

• Greet guests, escort to waiting area, and schedule salon/spa services.
• Educate guests on services and products to drive sales.
• Close sales, upsell, and confirm bookings; assist with checkout.

Skills

Customer service

Scheduling

Sales

Job description

Grand Falls Casino & Golf Resort ® is seeking a part-time Client Coordinator to maximize service sales and exceed guest expectations. You will be the first and last point of contact, handling scheduling, product recommendations, and checkout while supporting training and team huddles.

The role emphasizes exceptional guest service, accurate scheduling for each service technician, and maintaining the client database to drive repeat business.