Guest Experience Specialist – Part-Time

Grand Falls Casino and Golf Resort; Larchwood Township (IA); On-site; USD 16,531 - 22,041; Part time

Job summary

Grand Falls Casino and Golf Resort in Larchwood, IA, is seeking a part-time Guest Service Agent to manage guest registration and communicate hotel services and promotions. This role directly affects guest experience during stays at Grand Falls Casino Resort.

Responsibilities include delivering exceptional customer service to all customers, clear communication, accurate arithmetic, and teamwork while maintaining confidentiality of guest information.

Qualifications

• Provide exceptional customer service to all internal and external customers.
• Maintain confidentiality of guest information and pertinent hotel data.
• Must be punctual and reliable.

Responsibilities

• Provide exceptional customer service to all internal and external customers.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guests’ service needs.
• Work cohesively with co‑workers as part of a team.
• Maintain confidentiality of guest information and pertinent hotel data.
• Must be punctual.

Job description

Grand Falls Casino and Golf Resort in Larchwood, IA, is seeking a part-time Guest Service Agent to manage guest registration and communicate hotel services and promotions. This role directly affects guest experience during stays at Grand Falls Casino Resort.

Responsibilities include delivering exceptional customer service to all customers, clear communication, accurate arithmetic, and teamwork while maintaining confidentiality of guest information.