Guest Experience Agent - Fast-Paced Front Desk Profit Sharing

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Profit sharing

Job summary

Grand Falls Casino & Golf Resort ® is seeking a Guest Service Agent to manage guest registration, communicate hotel services, and promote offerings. You will handle check-ins/outs, assist reservations, and relay guest needs with a focus on accuracy and courtesy.

The role requires strong communication, basic arithmetic, and the ability to work under time pressure in a fast-paced hotel environment. Full-time and part-time options are available.

Qualifications

• High school diploma or GED equivalent.
• One year experience as a desk clerk preferred.
• Pre-employment drug test required. Arranged by Grand Falls upon offer of employment.

Responsibilities

• Provide exceptional customer service to all customers.
• Compute basic arithmetic.
• Efficiently check guests in and out.
• Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
• Operate the hotel phone system and administer guest payment policies.
• Coordinate with other departments to fulfill special guest requests.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Education

High school diploma or GED

Job description

Grand Falls Casino & Golf Resort ® is seeking a Guest Service Agent to manage guest registration, communicate hotel services, and promote offerings. You will handle check-ins/outs, assist reservations, and relay guest needs with a focus on accuracy and courtesy.

The role requires strong communication, basic arithmetic, and the ability to work under time pressure in a fast-paced hotel environment. Full-time and part-time options are available.