Guest Experience & Scheduling Specialist

Riverside-Casino-; Bonner (MT); On-site; USD 17,000 - 24,000; Full time

Job summary

Riverside-Casino- Salon & Spa seeks a Client Coordinator to be the first and last contact for guests, handling scheduling, product sales and checkout with professionalism.

You will greet guests, book services, educate on offerings, support inventory control and cash handling, and participate in team training to ensure exceptional guest experiences.

This role requires flexibility to work days, weekends, and holidays to meet guest demand and maximize service bookings.

Responsibilities

• Provide exceptional guest service to all customers.
• Greet guest and escort to waiting area.
• Schedule guest salon and spa services while implementing proper procedures.
• Educate guests on services and products to increase sales.
• Coordinate services and maximize bookings for each service technician.
• Close sales and encourage guests to pre-book services.
• Cross-sell services.
• Regularly attend, participate in and support training and staff meetings Huddles.
• Responsible for inventory control.
• Execute standard telephone procedure using appropriate customer service etiquette.
• Perform appointment confirmations 24 hours prior to appointment schedule when needed.
• Resolve guest challenges.
• Responsible for balancing and checking register drawer.
• Other duties as assigned.

Skills

Guest service

Sales skills

Scheduling appointments

Conflict resolution

Telephone etiquette

Cash handling

Inventory management

Job description

Riverside-Casino- Salon & Spa seeks a Client Coordinator to be the first and last contact for guests, handling scheduling, product sales and checkout with professionalism.

You will greet guests, book services, educate on offerings, support inventory control and cash handling, and participate in team training to ensure exceptional guest experiences.

This role requires flexibility to work days, weekends, and holidays to meet guest demand and maximize service bookings.