Client Coordinator

Riverside Casino & Golf Resort; Bonner (MT); On-site; USD 19,000 - 23,000; Full time

Job summary

Riverside Casino & Golf Resort in Montana seeks a Client Coordinator for the Salon and Spa to greet guests, schedule services and drive bookings. You will educate guests on offerings and help close sales while supporting inventory and checkout processes.

Role includes coordinating services, maximizing technician bookings, and participating in staff meetings to ensure top-notch guest experiences.

Qualifications

• High school diploma preferred.
• Experience in guest service or salon/spa reception preferred.

Responsibilities

• Provide exceptional guest service to all customers.
• Greet guest and escort to waiting area.
• Schedule guest salon and spa services while implementing proper procedures.
• Educate guests on services and products to increase sales.
• Coordinate services and maximize bookings for each service technician.
• Close sales and encourage guests to pre-book services.
• Cross-sell services.
• Attend and support training and staff meetings.
• Inventory control.
• Perform appointment confirmations 24 hours prior to appointment schedule when needed.
• Resolve guest challenges.
• Balance and check register drawer.

Skills

Guest service

Sales

Scheduling

Conflict resolution

Cash handling

Education

High school diploma

Job description

To maximize service sales within a Salon and Spa while exceeding guest expectation. The Client Coordinator is the first and last point of contact with our guests, from scheduling services, product sales, conflict resolution, escorting facility tours, maintaining client database, to final billing and checkout.

Essential Functions

• Provide exceptional guest service to all customers.
• Greet guest and escort to waiting area.
• Schedule guest salon and spa services while implementing proper procedures.
• Educate guests on services and products to increase sales.
• Coordinate services and maximize bookings for each service technician.
• Close sales and encourage guests to pre-book services.
• Cross-sell services.
• Regularly attend, participate in and support training and staff meetings “Huddles”.
• Responsible for inventory control.
• Perform appointment confirmations 24 hours prior to appointment schedule when needed.
• Resolve guest challenges.
• Responsible for balancing and checking register drawer. Other duties as assigned.

Required

• Preferred: High school diploma

Schedule

Full time or Part time to include: Days, Weekends & Holidays

$15.00/hour (including premium pay) with 20 hours of Paid Time Off upon hire

Riverside Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.