Guest Service Agent - Part Time

Grand Falls Casino and Golf Resort; Larchwood Township (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality establishment in Larchwood Township is seeking Guest Service Agents to manage guest registration and promote hotel services. The role emphasizes exceptional customer service and requires clear communication, problem-solving abilities, and teamwork. Responsibilities include providing prompt service, maintaining guest confidentiality, and ensuring a seamless experience for all visitors. Candidates must be punctual and detail-oriented to thrive in this fast-paced environment.

Qualifications

• Excellent interpersonal skills to interact with guests.
• Ability to manage guest service needs effectively.
• Strong organizational skills for prioritizing tasks.

Responsibilities

• Provide exceptional customer service to all guests.
• Compute basic arithmetic as needed.
• Maintain confidentiality of guest information.

Skills

Exceptional customer service

Clear communication

Attention to detail

Problem-solving

Teamwork

Job description

Guest Service Agents are responsible for the guest registration process and communication of hotel services and promotions. This position has a direct impact on the guest experience while staying at Grand Falls Casino Resort.

Responsibilities

• Provide exceptional customer service to all internal and external customers.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Perform job functions with attention to detail, speed, and accuracy. Prioritize, organize and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guests’ service needs.
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest information and pertinent hotel data.
• Must be punctual.