Spa Center Manager - Lead Team & Guest Experience

Automatic Data Processing, Inc.; Plano (TX); Sur place; USD 57 000 - 65 000; Plein temps

Avantages offerts par ce poste

Commission opportunities + performance

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off Bank (Vacation, personal

Pet Insurance

Employee discounts (Free waxing + 40%

Short-term and long-term disability

Employee Assistance Program (EAP)

Wellness program participation

Résumé du poste

European Wax Center is seeking a Retail Manager to lead day-to-day center operations in Plano, TX. You will coach a team to deliver exceptional guest experiences, achieve sales goals, and maintain strong center performance.

The role is in-center, full-time and requires flexible availability, including some weekends. You will drive coaching, staffing, and compliance while fostering a positive culture and ensuring guest satisfaction across all services and products.

Qualifications

• 2+ years of management experience (retail and/or beauty preferred, but not required).
• Flexible availability is required to support business needs
• Proven leadership, coaching, and team development skills
• Strong communication, interpersonal, problem-solving, and decision-making abilities
• Experience managing KPIs, budgets, and business performance
• Comfortable using POS, scheduling, and guest management software
• Passion for delivering exceptional guest experiences in a fast-paced environment
• Ability to professionally resolve guest concerns with empathy and sound judgment

Responsabilités

• Lead, coach, and develop a high-performing team
• Train and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products
• Drive sales through coaching, goal setting, performance management and leading by example
• Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development
• Monitor center performance, staffing, productivity, and profitability
• Resolve guest concerns professionally and promptly
• Ensure compliance with company policies, operational procedures, and brand standards
• Execute promotions, maintain visual merchandising and center cleanliness
• Adapt to changing business needs and new initiatives

Connaissances

Management

Leadership

Communication

Problem solving

KPIs & budgets

POS software

Guest experience

Outils

POS systems

Scheduling software

Guest management software

Description du poste

European Wax Center is seeking a Retail Manager to lead day-to-day center operations in Plano, TX. You will coach a team to deliver exceptional guest experiences, achieve sales goals, and maintain strong center performance.

The role is in-center, full-time and requires flexible availability, including some weekends. You will drive coaching, staffing, and compliance while fostering a positive culture and ensuring guest satisfaction across all services and products.