Spa Operations & Guest Experience Lead

Trump International Beach Resort; Florida; On-site; USD 26,000 - 42,000; Full time

Job summary

Trump International Beach Resorts in Sunny Isles Beach, FL seeks an attentive front desk professional to manage spa and cabana shop duties. You will greet guests, schedule treatments, upsell services, and handle payments while maintaining a polished appearance and high service standards.

The role requires at least 1 year of reception/front desk experience, strong English communication, and a helpful attitude toward Spanish-speaking guests. Experience with MS Office is a plus.

Qualifications

• Required 1+ years Reception/Front desk experience (Medical, Spa, Restaurant, Retail)
• Excellent communication skills

Responsibilities

• Greet guests promptly and provide spa information
• Scheduling spa appointments and selling additional services and products
• Handle payments for services and retail products and post charges
• Assist Cabana Shop merchandising and restocking
• Maintain store cleanliness and display standards
• Inform Spa Leadership of any problems or questions

Skills

Reception/front desk experience

Excellent communication skills

Spanish helpful

Tools

Microsoft Office

Excel

Job description

Trump International Beach Resorts in Sunny Isles Beach, FL seeks an attentive front desk professional to manage spa and cabana shop duties. You will greet guests, schedule treatments, upsell services, and handle payments while maintaining a polished appearance and high service standards.

The role requires at least 1 year of reception/front desk experience, strong English communication, and a helpful attitude toward Spanish-speaking guests. Experience with MS Office is a plus.