Spa Associate

handandstonecareers; Sterling (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

Hand and Stone is seeking a Spa Associate to ensure an outstanding guest experience. You will greet guests, answer phones, schedule appointments, and assist with memberships and upgrades while maintaining a clean, professional appearance and positive attitude.

Knowledge of Microsoft Office and Spa Soft is preferred (training provided). The role offers flexible schedules, opportunities for advancement, and employee discounts in a professional spa environment.

Qualifications

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned
• Knowledge of Microsoft Office and Spa Soft (will train) and basic accounting principles
• Excellent personal appearance and strong verbal and written communication skills
• Ability to handle stressful situations professionally and multitask while focusing on the guest

Responsibilities

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

Skills

Customer service

Phone etiquette

Appointment scheduling

Multitasking

Team player

Professional appearance

Verbal communication

Written communication

Tools

Spa Soft

Microsoft Office

Job description

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Hand and Stone is seeking for a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus commissions and bonuses
• Flexible schedules
• Professional and safe work environment
• Employee discounts
• Employee rewards program/employee referral bonus
• Contests

Job Requirements:

• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest