Designated Services Engineer (Remote US)

wekatest; USA; Remote; USD 150.000 - 210.000; Vollzeit

Zusammenfassung

wekatest in the United States is seeking a senior, remote post-sales engineer to serve as the primary technical contact for enterprise customers, bridging customer success and engineering.

You will troubleshoot storage, networking, and Linux infrastructure; monitor systems remotely; support pre-sales and partners; and contribute to knowledge bases, with occasional travel.

Qualifikationen

• 10+ years in customer-facing technical roles resolving complex enterprise infrastructure issues.
• L3 or higher support experience with Linux-based storage, networking, virtualization, or cloud environments.
• Strong grasp of distributed storage systems, Linux/Unix administration, and high-performance networking (Infiniband, Ethernet, DPDK, UCX).
• Proficiency in Python and Bash with a track record of scripting for monitoring and automation.
• Working knowledge of POSIX, NFS, S3, log management, and observability tooling such as Prometheus and Grafana.

Aufgaben

• Serve as the main technical liaison between customers and internal engineering, addressing feature gaps, reliability concerns, and documentation needs.
• Troubleshoot complex problems spanning distributed storage, Linux infrastructure, and high-performance networking, escalating to engineering when appropriate.
• Proactively monitor deployed systems with remote tooling to detect and resolve issues before customers feel them.
• Support pre-sales engineers, partners, and resellers with deep technical expertise.
• Track and document customer cases through a ticketing system, and contribute to internal and customer-facing knowledge base content.
• Participate in follow-the-sun on-call rotations, with availability for nights, weekends, holidays, and possible regional or international travel.

Kenntnisse

Customer facing

Python

Bash

Linux admin

Distributed storage

Observability

NFS/S3

Kubernetes

Cloud platforms

HPC clusters

Tools

JIRA

Confluence

Slack

Jobbeschreibung

Role overview

A senior, remote post-sales engineering role supporting an enterprise data platform built for AI and other compute-intensive workloads. The position sits at the intersection of customer success and engineering, acting as the primary technical contact for top-tier enterprise customers and feeding product improvements back into engineering.

Responsibilities

• Serve as the main technical liaison between customers and internal engineering, addressing feature gaps, reliability concerns, and documentation needs
• Troubleshoot complex problems spanning distributed storage, Linux infrastructure, and high-performance networking, escalating to engineering when appropriate
• Proactively monitor deployed systems with remote tooling to detect and resolve issues before customers feel them
• Support pre-sales engineers, partners, and resellers with deep technical expertise
• Track and document customer cases through a ticketing system, and contribute to internal and customer-facing knowledge base content
• Participate in follow-the-sun on-call rotations, with availability for nights, weekends, holidays, and possible regional or international travel

Requirements

• 10+ years in customer-facing technical roles resolving complex enterprise infrastructure issues
• L3 or higher support experience with Linux-based storage, networking, virtualization, or cloud environments
• Strong grasp of distributed storage systems, Linux/Unix administration, and high-performance networking (Infiniband, Ethernet, DPDK, UCX)
• Proficiency in Python and Bash with a track record of scripting for monitoring and automation
• Working knowledge of POSIX, NFS, S3, log management, and observability tooling such as Prometheus and Grafana

Nice to have

• Familiarity with Kubernetes, containers, LXC, and major cloud platforms including AWS, Azure, OCI, and GCP
• Prior experience managing large-scale HPC clusters
• Hands-on use of collaboration platforms such as JIRA, Confluence, and Slack
• Strong technical writing skills and a creative approach to problem-solving

Benefits and work setup

Remote role based in the United States. The employer describes a culture built on accountability, courage, collaboration, and customer centricity, with explicit expectations around ownership, transparent communication, and respectful challenge.