Solutions Engineer – Warehouse Automation

Hai Robotics; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Hai Robotics seeks a customer-focused Solutions Engineer to design and deliver warehouse automation solutions that address complex operational challenges. This role serves as the technical liaison between customers, sales teams, and internal stakeholders, translating business requirements into scalable automation solutions.

The Solutions Engineer will lead solution design, develop technical documentation and presentations, conduct system analysis, and collaborate with cross-functional teams to

Qualifications

• Bachelor's degree or above in Automation, Computer Science, Electromechanical Engineering, Logistics, or related field
• Minimum 3-5 years of experience in warehouse automation or related industries
• Experience in solution design, data analysis, and optimization for warehouse automation systems
• Fluency in English (verbal and written); Chinese is a plus

Responsibilities

• Serve as the technical interface between customers and the company
• Design layouts using Hai Robotics products and other required components
• Lead solution design, develop technical documentation and presentations
• Prepare solution presentation materials and pricing for customers and sales teams
• Coordinate cross-functional resources to drive solution feasibility reviews across technical, solution, and cost domains
• Collaborate with software, delivery, supply chain, and other departments
• Participate in contract negotiations at the customer interface, clarifying responsibility scope and technical requirements
• Organize completion of solution handovers and support project teams during delivery
• Identify and document solution-related risks and assumptions in projects
• Develop risk control measures and ensure proper closure of risk management processes
• Share knowledge of industry trends and customer requirements with product development teams

Skills

English fluency

Analytical thinking

Problem solving

Team collaboration

Education

Bachelor's degree or above in Automation, Computer Science, Electromechanical Engineering, Logistics, or related field

Tools

CAD software

WMS/WCS/WES knowledge

Simulation tools

Job description

Hai Robotics seeks a customer-focused Solutions Engineer to design and deliver warehouse automation solutions that address complex operational challenges. This role serves as the technical liaison between customers, sales teams, and internal stakeholders, translating business requirements into scalable automation solutions.

The Solutions Engineer will lead solution design, develop technical documentation and presentations, conduct system analysis, and collaborate with cross-functional teams to