Warehouse Automation Software Consultant

Hai Robotics; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Hai Robotics seeks a Warehouse Automation Software Consultant to drive software delivery for the Americas. You will design scalable automation solutions, engage with executives, and collaborate with R&D, Sales, and Solutions teams to ensure customer success and measurable impact.

You will work in a fast-paced, globally oriented environment, supporting Hai Robotics’ market expansion in the United States and beyond while emphasizing innovation, partnership, and exceptional service.

Qualifications

• Bachelor's degree or higher in CS, software engineering, automation, IT, or related field.
• 3–5 years delivering software solutions, incl. global delivery experience.
• Experience in warehouse automation or logistics tech preferred.
• Strong design/implementation of enterprise software, including APIs and dashboards.
• Knowledge of WMS/WCS/WES and ERP integrations.
• SQL proficiency; Python scripting; Linux/Unix familiarity; JSON, Git, Postman.
• Excellent communication with customers and executives.
• Authorized to work in US/Canada; travel up to 30%.

Responsibilities

• Gather, analyze, estimate and document business and technical requirements.
• Translate customer needs into scalable software requirements and system design.
• Champion the software product with the customer and manage scope requests.
• Collaborate with R&D and technical teams to resolve issues and mitigate risks.
• Provide guidance and training to internal teams and customers.
• Support system adoption and long-term utilization of software solutions.
• Monitor industry trends and inform product enhancements.
• Collaborate with cross-functional teams to develop new offerings.

Skills

SQL

Python

APIs

Data Analysis

Stakeholder Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Postman

Git

Job description

Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that deliver true customer value based on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting-edge technology and an obsessive customer focus.

Job Summary

The CEO of the Americas has a bold vision to transform the robotics industry across the region by rallying the AMER team around a mission rooted in customer obsession—not just robotic functionality. At Hai Robotics, success begins with understanding our customers’ challenges and delivering innovative automation solutions that drive measurable impact.

As a Warehouse Automation Software Consultant, you’ll be at the forefront of this innovation—collaborating with cross-functional teams, engaging with high-level stakeholders, designing and implementing scalable solutions, and helping clients unlock the full potential of our technology. If you’re ready to be part of something great and grow with a company that values vision, expertise, and impact, we want to hear from you!

Hai Robotics operates in a fast-paced environment where we “Work Hard, Have Fun, Make History.” In this role, you will collaborate closely with cross-functional teams, build relationships with customers and industry partners, and help position Hai Robotics as a trusted leader in warehouse automation innovation.

You will join a world-class team in an environment that combines the energy of a start-up with the scale and ambition of a global robotics leader. This is an opportunity to play a meaningful role in expanding Hai Robotics’ market presence in the United States and globally, working alongside passionate professionals who believe that innovation, partnership, and exceptional service are key to customer success.

Essential Duties and Responsibilities

Solution Design & Requirements Analysis

• Collaborate with internal teams and external stakeholders to gather, analyze, estimate and document business and technical requirements.
• Translate customer needs and KPIs into scalable, actionable software requirements and system design based on the standard software product

Project & Stakeholder Management

• Champion the software product with the customer
• Serve as the primary point of reference for scope and change requests
• Partner closely with R&D and technical teams to resolve issues, mitigate risks, and maintain clear communication.

Client Enablement & Knowledge Sharing

• Provide guidance, technical expertise, and training to internal teams and customers.
• Support successful system adoption and long-term utilization of software solutions.
• Monitor industry trends and emerging technologies within warehouse automation.
• Gather and analyze customer feedback to inform product enhancements.
• Collaborate with R&D teams to continuously improve solution capabilities.

Cross-Functional Collaboration

• Develop and leverage collaborative internal relationships to drive the creation of new, marketable solutions and service offerings.
• Partner with Delivery, Sales, Support, Solutions & Engineering teams to bring differentiated capabilities to clients.

Qualifications

Education

• Bachelor’s degree or higher in Computer Science, Software Engineering, Automation, Information Technology, Logistics, or a related field.

Required Experience

• At least 3-5 years of experience in software solution delivery, architecture, or implementation, including experience supporting overseas or global software delivery.
• Prior experience in the warehouse automation or logistics technology domain preferred.
• Strong experience designing and implementing enterprise software solutions, including reporting, dashboards, database design, API integrations, and system interoperability.
• Strong understanding of Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Warehouse Execution Systems (WES), and ERP system integrations.
• Ability to design solutions aligned with customer success KPIs.
• Proficiency in SQL for data querying and troubleshooting, with working knowledge of Python for scripting, automation, or data analysis.
• Familiarity with Linux/Unix environments, JSON, Git, and API testing tools such as Postman.
• Understanding networking fundamentals, including TCP/IP, VPNs, and firewall concepts.
• Proven capability in business requirements analysis, solution design, software configuration, system integration, testing, end-to-end implementation.
• Strong verbal, written, and presentation skills.
• Ability to confidently communicate with customers, executives, and cross-functional technical teams.
• Demonstrated ability to independently identify, analyze, and resolve complex issues.
• Highly self-motivated, detail-oriented, adaptable, and capable of performing well under pressure.
• Fluent English (working language), with Chinese proficiency preferred.

*Candidates must be authorized to work in the United States/Canada and must provide proof of eligibility upon hire in accordance with federal regulations. (Not for LATAM candidates)

Travel up to 30% / Primarily Domestic, but with some international travel

*This job description does not create a contract of employment, nor does it alter the at-will nature of employment. The company reserves the right to modify, interpret, or apply this job description.

*Hai Robotics U.S.A. Inc provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status in accordance with applicable federal, state, and local laws.