Solutions Engineer: Salesforce & Data-Driven Solutions

Fulcrum Collaborations; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

MCIM is seeking a Solutions Engineer to support external clients and internal teams in configuring and customizing the MCIM platform, focusing on data architecture, gathering business and technical requirements, and delivering world-class solutions.

You will facilitate technical discussions, coordinate with Product, Operations and Sales, and apply Salesforce best practices to meet customer objectives while maintaining current certifications and industry knowledge.

Qualifications

• 3+ years in a technical lead capacity.
• Experience as a Salesforce BA, consultant or equivalent experience is a plus.
• Experience designing, evangelizing, and scaling large scale, consumer facing web and mobile applications.
• Experience writing technical requirements, user stories, test cases and working with teams to support implementation to production quality solutions.
• Strong Salesforce administration experience and/or certification along with a true appreciation for Salesforce best practices.
• Demonstrated ability to establish technical leadership in fast-paced environments for critical customer implementations.
• Solid oral, written, presentation, collaboration and interpersonal communication skills.

Responsibilities

• Through collaboration with the customer, the Product team, Operations and other Solutions Engineers, develop thoughtful solutions that help our customers using critical thinking, creativity and collaboration
• A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts with complex business processes
• This role focuses on partnering with clients and collaborating with internal team members to drive consensus on technology solutions
• Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as product demonstrations; it’s important that the ideal candidate be able to manage multiple deliverables simultaneously
• The SE is expected to participate in business problem solving by gathering ambiguous and sophisticated business problems; they must define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps
• The SE’s responsibilities will include assisting the customer, Account Executives and Operations Teams with the discovery, analysis and ultimately the recommendation of strategic solutions for the customers
• The SE is expected to use Salesforce best practices to address the core challenges and objectives that are uniquely identified for each customer

Skills

Technical leadership

Salesforce BA

Web/Mobile design

Requirements writing

Salesforce best practices

Tools

Gearset

GitHub

Jira/Confluence

Salesforce Connect

Job description

MCIM is seeking a Solutions Engineer to support external clients and internal teams in configuring and customizing the MCIM platform, focusing on data architecture, gathering business and technical requirements, and delivering world-class solutions.

You will facilitate technical discussions, coordinate with Product, Operations and Sales, and apply Salesforce best practices to meet customer objectives while maintaining current certifications and industry knowledge.