Sales Cloud Solutions Engineer

salesforce.com, inc.; Indianapolis (IN); On-site; USD 80,900 - 122,300; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Employee stock purchase

Parental leave

Mental health support

Job summary

Salesforce.com, inc. is seeking a technically skilled support professional to lead the end-to-end customer experience.

You will diagnose and resolve complex issues on Salesforce platform products, including Sales Cloud, and guide onboarding sessions for new customers. Collaborating with Product Engineering and internal teams, you will develop deep technical expertise, create knowledge base content, and mentor peers through collaborative troubleshooting frameworks while communicating clearly with

Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• 2+ years in technical support, software engineering, or related customer-facing roles.
• Experience troubleshooting software applications and debugging code (Java-based).
• Strong SQL and database concepts understanding.

Responsibilities

• Lead end-to-end customer technical experience by managing support cases from diagnosis to resolution.
• Diagnose and resolve complex issues related to Salesforce platform products, including Sales Cloud.
• Coordinate resolution of critical/high-priority cases with cross-functional teams and Product Engineering when needed.
• Provide onboarding support and technical discovery sessions for new customers.

Skills

Java

SQL

Sales Cloud

Service Cloud

HTML

JavaScript

CSS

LWC

APEX

Technical support

English communication

Education

Bachelor's degree in Computer Science, Engineering, or related technical discipline

Job description

Salesforce.com, inc. is seeking a technically skilled support professional to lead the end-to-end customer experience.

You will diagnose and resolve complex issues on Salesforce platform products, including Sales Cloud, and guide onboarding sessions for new customers. Collaborating with Product Engineering and internal teams, you will develop deep technical expertise, create knowledge base content, and mentor peers through collaborative troubleshooting frameworks while communicating clearly with