Solutions Engineer, Post-Sales (remote, US East Coast)

Hidden Jobs; United States; Remote; USD 107,000 - 185,000; Full time

Benefits offered by this job

Stock options

Flexible paid time off

Paid sick leave

Paid parental leave

US benefits package

Annual company on-site gathering

Job summary

Checkly is seeking a remote post-sales Solutions Engineer to bridge onboarding and long-term account growth for a developer tools platform in the synthetic monitoring space. You will work between onboarding and ongoing customer success, partnering with engineering teams using the product.

The role requires hands-on monitoring/observability experience, ability to read and write code (JavaScript/Node.js), and comfort with async-first work from the US East Coast. Occasional travel may be needed.

Qualifications

• Approximately two years of post-sales technical experience in solutions engineering or similar roles.
• Hands-on background in monitoring, observability, or automated testing tooling.
• Ability to read, write, and debug code, including JavaScript/Node.js.
• Comfort using AI-assisted coding and research tools to accelerate deliverables.
• Strong English communication and willingness to travel occasionally to customer sites.
• Async-first, self-motivated work style based on US East Coast (ET).

Responsibilities

• Own technical onboarding for new accounts, including implementation and production workloads.
• Run workshops and training sessions for customer engineering teams.
• Act as ongoing technical contact to support adoption, troubleshooting, and expansion.
• Lead independent customer meetings, from technical deep dives to check-ins.
• Contribute to technical documentation and internal playbooks.
• Channel feedback to product engineering and marketing teams.

Skills

Post-sales tech experience

JavaScript / Node.js

Code reading / debugging

AI-assisted coding tools

English communication

Travel willingness

Tools

Monitoring/Observability tools

Job description

Role overview

A remote post-sales Solutions Engineer position focused on a developer tools platform in the synthetic monitoring space. The role sits between onboarding and long-term account growth, acting as the technical counterpart for engineering teams adopting the product. It suits someone equally comfortable writing code and running customer-facing sessions.

Responsibilities

• Own technical onboarding for new accounts: implementation, configuration, and driving the first monitoring workloads into production
• Run workshops and training sessions for customer engineering teams
• Serve as the ongoing technical contact in existing accounts, supporting adoption, troubleshooting, and expansion alongside the sales team
• Lead independent customer meetings, from technical deep dives to account check-ins
• Contribute to technical documentation and internal playbooks based on field learnings
• Channel customer feedback back to product engineering and marketing teams

Requirements

• Approximately two years of post-sales technical experience in roles such as solutions engineering, professional services, customer success engineering, or technical account management
• Hands‑on background in monitoring, observability, or automated testing tooling
• Ability to read, write, and debug code, ideally including JavaScript and Node.js
• Comfort using AI-assisted coding and research tools to accelerate customer-facing deliverables
• Strong spoken and written English, with the ability to travel occasionally to customer sites
• Self-motivated, async-first work style, based on the US East Coast in Eastern Time

Nice to have

• Prior startup experience

Benefits and work setup

• Fully remote, US East Coast only (Eastern Time)
• Disclosed compensation: $107k-$155k OTE for US-based candidates, $134k-$185k OTE for Tier 1 US metros, on a roughly 70/30 base-to-commission split
• Stock options and flexible paid time off
• Paid sick leave plus up to 14 weeks of paid parental leavel>
• US benefits package including medical, dental, vision, FSA, disability, life insurance, and a 401(k)
• Annual company on-site gathering
• International, async-first team culture with transparent salary practices