Solutions Engineer, Post-Sales (remote, US East Coast)

Checkly Inc.; Northern (KY); Hybrid; USD 120,000 - 185,000; Full time

Benefits offered by this job

Stock options

Flexible paid vacation

Paid sick leave & up to 14 weeks ofPar

Job summary

Checkly is hiring for a post-sales technical role focused on onboarding customers, training engineering teams, and expanding usage of our synthetic monitoring and end-to-end testing platform. You will run technical onboarding, workshops, and account meetings, becoming the technical counterpart to customers.

You’ll leverage your monitoring/observability background, JS/Node.js skills, and AI tools to accelerate responses, while collaborating with product, engineering, and marketing.

Qualifications

• Around 2 years of experience in a post-sales technical role.
• Hands-on experience with monitoring, observability, or automated testing.
• Strong programming skills in JavaScript/Node.js.
• Ability to use AI tools to accelerate customer-facing work.
• Excellent spoken and written English.
• Ability to travel occasionally to customers.
• Based on the US East Coast, in Eastern Time (ET).

Responsibilities

• Onboard new customers, train their engineering teams, and stay close to accounts as usage grows.
• Lead technical onboarding for new accounts: implementation, configuration, and getting first monitoring into production.
• Run workshops and trainings for customer engineering teams.
• Serve as the technical counterpart in existing accounts, supporting adoption and growth with the sales team.
• Conduct customer meetings, from technical deep dives to account check-ins.
• Contribute to technical docs and internal playbooks as you learn what works.
• Share learnings with Product Engineering and Marketing.

Skills

Monitoring & observability

JavaScript/Node.js

AI tooling

Customer onboarding

English fluency

Travel readiness

Tools

OpenTelemetry

Playwright

Claude Code / Codex

Job description

(Remote, US East Coast, Series B DevTools SaaS, synthetic monitoring)

The best developers don't wait for a customer to tell them something's broken.

They catch it first, in the pull request, in staging, or in the checkout flow at 3am, before a single user notices. That instinct is Checkly's whole reason to exist. We give developers and their agents the tools to own reliability the way they own their code: end-to-end tests and synthetic monitoring defined as code, powered by OpenTelemetry and Playwright, versioned and reviewed like everything else they ship. From pull request to post-mortem, in one place.

Thousands of them, from modern AI companies like Mistral and resolve.ai to large engineering orgs like LinkedIn, Citi, and 1Password, build with us. In 2024 we raised $20M in Series B funding from Balderton, CRV and Accel.

Here’s the thing about 2026: AI agents and coding assistants are shipping more software, faster, than any team could review by hand, and more of it is breaking in ways nobody has seen before. LLM-backed features fail probabilistically. Agents take actions no runbook anticipated. "Is my app healthy?" is becoming an unanswerable question for a whole generation of AI-native software.

That’s where you come in. This role starts where the sale ends. You will onboard new customers, train their engineering teams, and stay close to those accounts as their use of Checkly grows. You are the technical counterpart in the account, and you run your own customer meetings.

What you’ll do

• You will learn Checkly and the monitoring space deeply, then help customers solve real reliability problems.

• You will own technical onboarding for new accounts: implementation, configuration, and getting their first monitoring into production.

• You will run workshops and trainings for customer engineering teams.

• You will be the technical counterpart in existing accounts, supporting adoption, troubleshooting, and growth alongside the sales team.

• You will run your own customer meetings, from technical deep dives to account check-ins.

• You will contribute to technical documentation and internal playbooks as you learn what works.

• You will speak with customers directly and share your learnings with Product Engineering and Marketing.

What you should have

• Around 2 years of experience in a post-sales technical role: customer onboarding, workshops and trainings, and helping accounts grow. Solutions engineering, professional services, customer success engineering, technical account management, or a similar path all work.

• Hands-on experience with monitoring, observability, or automated testing.

• Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred).

• Ability to use AI tools to accelerate customer-facing work: researching a customer's stack, generating tailored example code, building proof-of-concept repos, drafting technical responses. We build with Claude Code, Codex, and similar tools.

• Genuine interest in working directly with customers. You enjoy talking to people, running workshops and demos, driving a meeting yourself, and explaining technical concepts clearly.

• Excellent spoken and written English skills

• Ability to be autonomous and self-motivated in an async-work environment, while you also enjoy getting to know your colleagues and helping others.

• Based on the US East Coast, in Eastern Time (ET).

• Able to travel occasionally to customers.

• Startup experience is helpful, but not required.

Why us?

• Transparent salary (more info below)

• Become part of a fast-growing, and international team where your work matters. Your impact won’t get lost in layers of bureaucracy.

• Stock options

• Flexible paid vacation

• Paid sick leave & up to 14 weeks of paid parental leave

• US: Medical, Dental, Vision, FSA, long- and short-term disability, life insurance, 401(K) and more

• Annual company on-site

Find out more here.

What we pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this role, there’s a 70% base salary - 30% commission split. The range is

• $107k-$155k OTE for someone in the US.

• $134k-$185k OTE for someone in US Tier 1 locations like NYC, Boston.