Engineering Manager, Rapid Response Assignment - US

Hidden Jobs; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Fully remote role

Flexible time off

401k with match

Healthcare coverage

Home office support

Professional development

Job summary

vulncheck is seeking an Engineering Manager to lead a globally distributed Rapid Response organization with teams across the US, UK, and APAC. You will balance urgent pre-sales requests, customer escalations, feature requests, and backend maintenance while operating across time zones.

You will manage senior engineers, partner with CS and Sales, and own on-call and incident processes. Strong backend, API, and cloud infrastructure knowledge (AWS) is required, with a track record in cybersecurity

Qualifications

• 5+ years managing software engineers, ideally across distributed or multi-region teams.
• Senior or staff software engineer credibility to engage in technical discussions.

Responsibilities

• Manage, coach, and grow senior engineers across US, UK, and APAC teams.
• Set priorities across urgent pre-sales requests, customer incidents, feature requests, and maintenance work.
• Maintain follow-the-sun coverage for urgent needs across regions.
• Partner with Customer Success and Sales leadership to align engineering work with roadmap.
• Establish and refine on-call, escalation, and incident response processes; maintain code quality and durable fixes.
• Report on team health, throughput, and customer outcomes to leadership.

Skills

Leadership

Distributed teams

Cybersecurity

Customer-facing engineering

Backend systems

AWS

Async communication

Tools

AWS

Job description

Role overview

This is a remote, full-time Engineering Manager role leading a globally distributed Rapid Response organization with teams across the US, UK, and APAC. The position sits at the intersection of Engineering, Customer Success, and Sales, balancing urgent pre-sales requests, customer escalations, feature requests, and backend maintenance that keeps the platform stable. The work requires a leader who can operate across time zones while staying close enough to the technical work to make credible calls under pressure.

Responsibilities

• Manage, coach, and grow senior engineers across US, UK, and APAC teams, owning hiring, onboarding, performance management, and career development
• Set priorities across urgent pre-sales requests, customer incidents, customer-driven feature requests, and backend maintenance/integration work
• Maintain continuous, follow-the-sun coverage for urgent customer and pre-sales needs across regions
• Partner with Customer Success and Sales leadership to translate customer and deal- critical needs into engineering plans, and align customer-driven work with the broader platform roadmap
• Establish and refine on-call, escalation, and incident response processes, owning the team's engineering quality bar including code quality, root-cause practices, and durable fixes over one-off patches
• Report on team health, throughput, and customer outcomes to engineering and company leadership while removing blockers for the team

Requirements

• 5+ years managing software engineers, ideally across distributed or multi-region teams
• Prior experience as a senior or staff software engineer, with the credibility to engage in technical discussions and unblock engineers
• Background in cybersecurity, vulnerability management, or threat intelligence
• Experience managing customer-facing, support, sustaining, or reliability engineering functions
• Demonstrated ability to prioritize and sequence competing demands including urgent customer issues, pre-sales asks, and longer-term maintenance work
• Solid understanding of backend systems, APIs, distributed systems, and cloud infrastructure (AWS preferred), plus strong async communication habits

Nice to have

• Familiarity with CVE, NVD, KEV, or exploit intelligence datasets
• Experience supporting pre-sales or deal- critical technical requests
• Background in high-growth or startup environments
• Hands- on experience with data pipelines, ETL systems, or high-volume data processing

Benefits and work setup

• Fully remote role, with preference for candidates located in Massachusetts, Maryland, or Greater Austin TX
• Generous, flexible time off and generous paid parental leave
• Retirement or pension contributions, including a 401k with match where applicable
• Comprehensive healthcare coverage tailored to the country of employment
• Home office support covering phone and internet costs
• Ongoing professional development, coaching, and learning resources, with opportunities for career advancement