Solutions Engineer - North America

Nedap; Burlington, Northern (MA, KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Nedap seeks an iD Cloud Solutions Engineer for our North American Operations to design solutions, assist with integrations, deploy deployments, troubleshoot, and provide product feedback. This customer-facing role blends hands-on technical judgment with strong communication and ownership, supporting pilots through scalable rollouts.

Responsibilities span testing, architecture inquiries, and collaboration with Sales and BD on demos, training, and follow-ups with customer tech teams.

Qualifications

• Bachelor's degree in computer science, information technology, software engineering, or a related field.
• Hands-on experience specifying, configuring, or troubleshooting hardware, software, networks, data feeds, APIs, or multi-system environments.
• Strong technical problem-solving skills to anticipate architecture or integration risks before a pilot or rollout and design a workable alternative.
• Experience running several customer implementations or technical workstreams and driving action through influence.
• Excellent communication skills with executives, technical specialists, helpdesk teams, and store users.
• A self-directed working style with curiosity, decision-making, and ownership of results.
• Ability to work from the Burlington, Massachusetts office two to three days per week and travel 25-35% domestically and internationally.

Responsibilities

• Analyze each retailer's IT architecture, data flows, network, hardware, and operational environment.
• Advise on the iD Cloud SaaS solution and support API and data integrations from pre-rollout through full deployment.
• Lead or support end-to-end technical testing across data transfer and integrity, network and hardware connectivity, application behavior, and system performance.
• Diagnose problems, recommend alternatives, and help customers move from pilot to scalable rollout.
• Build strong relationships across customer organizations and translate technical tradeoffs into clear recommendations.
• Partner with Business Development and Sales on technical discovery, configured demo environments, product demonstrations, and detailed follow-up with customer technology teams.
• Train client champions, IT helpdesks, store teams, and ecosystem partners to operate and support the solution successfully over time.
• Advocate for customers with product and technical teams; document patterns and best practices, influence the product roadmap, and create repeatable solutions across deployments.
• Use data and reporting to explain solution performance, identify opportunities, and recommend improvements to internal product teams and customer stakeholders.

Skills

Technical problem-solving

Customer implementations

Communication skills

Self-directed

Travel availability

Education

Bachelor's degree in CS/IT/Software Eng or related field

Job description

At NEDAP Retail, we help retailers achieve accurate, real-time inventory visibility through iD Cloud, our SaaS platform built around RFID technology. Our North American team works closely with retailers, product specialists, and technical colleagues in the Netherlands to turn complex store and enterprise environments into reliable, scalable deployments.

We are hiring an iD Cloud Solutions Engineer to join the North American Operations team. This is a customer-facing technical role spanning solution design, integration support, deployment, troubleshooting, product feedback, training, and selected pre-sales work. It is not a pure coding position. You will succeed by combining hands‑on technical judgment with curiosity, clear communication, and ownership.

Analyze each retailer's IT architecture, data flows, network, hardware, and operational environment. Advise on the iD Cloud SaaS solution and support API and data integrations from pre-rollout through full deployment

Lead or support end-to-end technical testing across data transfer and integrity, network and hardware connectivity, application behavior, and system performance. Diagnose problems, recommend alternatives, and help customers move from pilot to scalable rollout

Build strong relationships across customer organizations. Answer product and architecture questions, surface risk early, and translate technical tradeoffs into clear recommendations

Partner with Business Development and Sales on technical discovery, configured demo environments, product demonstrations, and detailed follow‑up with customer technology teams

Train client champions, IT helpdesks, store teams, and ecosystem partners so they can operate and support the solution successfully over time.

Advocate for customers with NEDAP product and technical teams. Document patterns and best practices, influence the product roadmap, and create repeatable solutions across deployments

Use data and reporting to explain solution performance, identify opportunities, and recommend improvements to internal product teams and customer stakeholders

Your team

At Nedap, we’re more than a technology company—we’re a people-first organization that values innovation, collaboration, and making a difference. Join us to lead the charge in transforming the retail industry while building meaningful relationships and delivering measurable impact.

Our offer

What's in it for you?

In your first 90 days, you will learn the core iD Cloud features through hands‑on use, shadow experienced Solutions Engineers, understand the major customer integration patterns, and begin contributing to a live deployment. Over time, you will become a trusted technical partner who can move confidently between customer discovery, technical troubleshooting, implementation, training, and product improvement.

Nedap is proud to be an Equal Opportunity Employer committed to a diverse, inclusive, and equitable workplace. We provide equal employment opportunities without regard to any characteristic protected by applicable law.

• Bachelor's degree in computer science, information technology, software engineering, or a related field, plus 2-8 years of relevant industry experience.
• Hands-on experience specifying, configuring, or troubleshooting hardware, software, networks, data feeds, APIs, or multi-system customer environments.
• Strong technical problem-solving skills, including the ability to anticipate architecture or integration risks before a pilot or rollout and design a workable alternative when conditions change.
• Experience running several customer implementations or technical workstreams at once, maintaining a plan across internal and customer teams, and driving action through influence rather than authority.
• Excellent communication skills with the range to explain the same architecture accurately to executives, technical specialists, helpdesk teams, and store users.
• A self-directed working style. You test, research, ask questions, make decisions, and own the result, including when the first approach does not work.
• Ability to work from the Burlington, Massachusetts office two to three days per week.
• Ability to travel 25-35% domestically and internationally, including work trips to NEDAP headquarters in the Netherlands.

About Nedap

Nedap is a global leader in Digital Twin Technology, bridging the physical and digital worlds in Retail, Healthcare, Livestock, and Security. Guided by our Technology for Life philosophy, we create smart, sustainable solutions that help people and organizations thrive in a rapidly changing world. With over 1,000 colleagues, we shape the future with meaningful innovations.