iD Cloud Solutions Engineer: RFID Integrations & Deployment

Jobless; Burlington, Northern (MA, KY); Hybrid; USD 120,000 - 135,000; Full time

Job summary

NEDAP Retail is hiring an iD Cloud Solutions Engineer to join the North American Operations team. This customer-facing technical role spans solution design, integration support, deployment, troubleshooting, and training, with some pre-sales work.

You will combine hands-on technical judgment with clear communication and ownership. Key duties include designing and supporting integrations, deploying solutions, advising on architecture, enabling customer teams, and turning feedback into product

Qualifications

• Bachelor’s degree plus 2–8 years of relevant industry experience.
• Hands-on experience specifying, configuring, or troubleshooting hardware, software, networks, data feeds, APIs, or multi-system environments.
• Strong technical problem-solving skills with ability to anticipate risks and design workable alternatives.
• Experience running multiple customer implementations or technical workstreams and influencing actions.
• Excellent communication skills to explain architectures to executives and technical teams.
• Self-directed working style: test, research, decide, own the result.
• Proficiency with Excel; SQL/Python/JavaScript or similar tools desirable.
• Ability to work from the Burlington, MA office 2–3 days per week.
• Willingness to travel 25–35% domestically and internationally.

Responsibilities

• Design and support customer integrations: analyse IT architecture, data flows, network, hardware, and environment; advise on iD Cloud and support API/data integrations.
• Deploy and optimize the solution: lead or support end-to-end testing across data transfer, network, hardware, and performance; diagnose and propose alternatives.
• Serve as a trusted technical advisor: build relationships; answer questions; translate tradeoffs into recommendations.
• Support pre-sales and demonstrations: partner with BD/Sales on technical discovery and demos.
• Enable customer teams: train champions, helpdesks, store teams, and partners.
• Turn feedback into improvement: document patterns; influence product roadmap; create repeatable solutions.
• Analyze and communicate performance: use data to explain performance and suggest improvements.

Skills

SQL

Python

JavaScript

Excel

Strong communication

Problem solving

Customer-facing

Architectural risk awareness

Education

Bachelor’s degree in computer science/information technology/software engineering or related field

Tools

APIs

Job description

NEDAP Retail is hiring an iD Cloud Solutions Engineer to join the North American Operations team. This customer-facing technical role spans solution design, integration support, deployment, troubleshooting, and training, with some pre-sales work.

You will combine hands-on technical judgment with clear communication and ownership. Key duties include designing and supporting integrations, deploying solutions, advising on architecture, enabling customer teams, and turning feedback into product