iD Cloud Solutions Engineer – North America

Nedap; Burlington, Northern (MA, KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Nedap seeks an iD Cloud Solutions Engineer for our North American Operations to design solutions, assist with integrations, deploy deployments, troubleshoot, and provide product feedback. This customer-facing role blends hands-on technical judgment with strong communication and ownership, supporting pilots through scalable rollouts.

Responsibilities span testing, architecture inquiries, and collaboration with Sales and BD on demos, training, and follow-ups with customer tech teams.

Qualifications

• Bachelor's degree in computer science, information technology, software engineering, or a related field.
• Hands-on experience specifying, configuring, or troubleshooting hardware, software, networks, data feeds, APIs, or multi-system environments.
• Strong technical problem-solving skills to anticipate architecture or integration risks before a pilot or rollout and design a workable alternative.
• Experience running several customer implementations or technical workstreams and driving action through influence.
• Excellent communication skills with executives, technical specialists, helpdesk teams, and store users.
• A self-directed working style with curiosity, decision-making, and ownership of results.
• Ability to work from the Burlington, Massachusetts office two to three days per week and travel 25-35% domestically and internationally.

Responsibilities

• Analyze each retailer's IT architecture, data flows, network, hardware, and operational environment.
• Advise on the iD Cloud SaaS solution and support API and data integrations from pre-rollout through full deployment.
• Lead or support end-to-end technical testing across data transfer and integrity, network and hardware connectivity, application behavior, and system performance.
• Diagnose problems, recommend alternatives, and help customers move from pilot to scalable rollout.
• Build strong relationships across customer organizations and translate technical tradeoffs into clear recommendations.
• Partner with Business Development and Sales on technical discovery, configured demo environments, product demonstrations, and detailed follow-up with customer technology teams.
• Train client champions, IT helpdesks, store teams, and ecosystem partners to operate and support the solution successfully over time.
• Advocate for customers with product and technical teams; document patterns and best practices, influence the product roadmap, and create repeatable solutions across deployments.
• Use data and reporting to explain solution performance, identify opportunities, and recommend improvements to internal product teams and customer stakeholders.

Skills

Technical problem-solving

Customer implementations

Communication skills

Self-directed

Travel availability

Education

Bachelor's degree in CS/IT/Software Eng or related field

Job description

Nedap seeks an iD Cloud Solutions Engineer for our North American Operations to design solutions, assist with integrations, deploy deployments, troubleshoot, and provide product feedback. This customer-facing role blends hands-on technical judgment with strong communication and ownership, supporting pilots through scalable rollouts.

Responsibilities span testing, architecture inquiries, and collaboration with Sales and BD on demos, training, and follow-ups with customer tech teams.