Solutions Engineer I — Drive Customer Outcomes

Rocket Software; Richmond (VA); On-site; USD 75,000 - 105,000; Full time

Job summary

Rocket Software is seeking a Customer Solutions Engineer (Solutioning) to help design, scope, and ready service opportunities in a fast-paced environment. You will work with Sales, Delivery, Product SMEs, and PMO to develop estimates, SOWs, service descriptions, and delivery approaches that drive successful customer outcomes.

The role requires gathering requirements from multiple stakeholders, identifying risks and dependencies, and translating business needs into actionable proposals.

Qualifications

• 2+ years of experience in project management or professional services delivery.
• Experience in sales engineering or service catalog development.
• Strong analytical, communication, and stakeholder management skills.
• Experience gathering requirements and documenting needs.
• Ability to translate business requirements into actionable proposals.

Responsibilities

• Support development of service estimates, project assumptions, risks, dependencies, exclusions, and pricing models.
• Assist in creation and review of Statements of Work (SOWs), proposals, service descriptions, and other customer-facing solution documentation.
• Gather, analyze, and organize business, technical, and operational requirements from customers and internal stakeholders.
• Participate in customer discovery calls and requirements discussions.
• Identify information gaps, areas requiring additional discovery, and potential scope or delivery risks.
• Develop structured solution recommendations for review and refinement by senior Solutioning resources.
• Partner with Sales, Delivery, Product Management, PMO, Support, and Subject Matter Experts to develop quality service solutions.
• Coordinate information across stakeholders to identify dependencies, assumptions, risks, and scope considerations.
• Escalate ambiguities and solution risks to senior Solutioning resources as appropriate.
• Ensure proposed services align with delivery capabilities, solutioning standards, and operational processes.
• Support handoff activities between Solutioning and PMO/Delivery teams.
• Assist in maintaining solutioning templates, estimation models, and reusable content libraries.
• Contribute lessons learned and delivery feedback to continuously improve estimation accuracy and solution quality.
• Assist in development and maintenance of service catalogs, service descriptions, and standard offerings.
• Participate in improvement initiatives focused on solutioning quality, efficiency, consistency, scalability, and operational readiness.
• Contribute lessons learned and best practices back into the organization.
• Analyze existing delivery approaches and identify opportunities for standardization, automation, and repeatability.
• Build trusted working relationships with internal and external stakeholders.
• Present solution concepts and recommendations to customers and partners with support from senior team members.
• Demonstrate professionalism in handling questions, objections, and changing customer requirements.
• Document meeting outcomes, action items, assumptions, and decisions to support solution development and project execution.

Skills

Project Management

Professional Services Delivery

Service Operations

Service Catalog Management

Business Analysis

Technical Account Management

Tools

Microsoft Office

Job description

Rocket Software is seeking a Customer Solutions Engineer (Solutioning) to help design, scope, and ready service opportunities in a fast-paced environment. You will work with Sales, Delivery, Product SMEs, and PMO to develop estimates, SOWs, service descriptions, and delivery approaches that drive successful customer outcomes.

The role requires gathering requirements from multiple stakeholders, identifying risks and dependencies, and translating business needs into actionable proposals.