Solutions Engineer I - AI-Driven SaaS & Demo Expert

Box; New York (NY); On-site; USD 98,000 - 122,500; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Box is seeking a Solutions Engineer in the Chicago area to partner with Sales and Product, design customer-centric solutions, and lead technical discussions with executives and IT teams. You will demo Box AI, APIs, and platform capabilities, becoming a domain expert and voice of the customer for product feedback.

Ideal candidates have a 4-year degree, 1+ years in SaaS/ECM, and strong fluency with AI concepts, APIs, and web technologies. This role supports Public Sector in the Chicago office.

Qualifications

• 4 year degree or equivalent work experience required.
• 1+ years of relevant sales, technical, or customer-facing experience, ideally within a SaaS and/or ECM environment.
• You’re AI-curious and technically fluent; comfortable discussing LLMs, embeddings, automation, and context and prompt engineering concepts with both technical and business audiences.
• Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value.
• Experience leading strategic and complex customer engagements.
• Consistent over-achievement in past experiences.
• Technically adept with experience in web technologies and API's

Responsibilities

• Research, explore and identify customer business problems; think like a builder and experiment, iterate, and refine to make every customer experience exceptional.
• Work daily with the Sales Team to drive new revenue.
• Lead technical discussions and product presentations to everyone from a CEO to an IT admin.
• Lead demos across the Box suite of offerings (Box AI, Box Web, Mobile, Relay, Governance, Platform and custom API-based apps).
• Become a Box product and industry expert, rapidly learning the Cloud Content Management and Box model.
• Be the voice of the customer — interface directly with our product team based on customer feature requests

Skills

AI-curious

LLMs

Embeddings

Automation

Prompt engineering

Web technologies

APIs

Customer-facing experience

SaaS

Education

4 year degree or equivalent

Job description

Box is seeking a Solutions Engineer in the Chicago area to partner with Sales and Product, design customer-centric solutions, and lead technical discussions with executives and IT teams. You will demo Box AI, APIs, and platform capabilities, becoming a domain expert and voice of the customer for product feedback.

Ideal candidates have a 4-year degree, 1+ years in SaaS/ECM, and strong fluency with AI concepts, APIs, and web technologies. This role supports Public Sector in the Chicago office.