AI-First SMB Solutions Engineer

Box; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Box, a leader in Intelligent Content Management, is hiring a Solutions Engineer in New York City. You will own technical wins, craft customer-centric solutions, and collaborate with Sales and Product to ensure successful deployments.

Requirements include 4-year degree or equivalent, 3+ years in pre-sales/solutions engineering in SaaS/AI, proficiency with LLMs, strong demos, and business acumen. Travel up to 50% is expected; Box offers equity and benefits.

Qualifications

• 4 year degree or equivalent work experience required.
• 3+ years of pre-sales, solutions engineering, or technical consulting experience within SaaS, enterprise software, AI, or cloud platforms.
• You’re AI-curious and technically fluent— comfortable discussing LLMs, embeddings, automation, and context and prompt engineering concepts with both technical and business audiences.
• Strong presentation skills, with the ability to establish trust across a range of technical and non-technical audiences; passionate about showing, not just telling and designing demos and narratives that make the power of Box AI tangible.
• Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value.
• Displays follow through, stamina and effort in every step of the sales cycle.
• Shows creativity when solving a customer’s business problem; you experiment, iterate, and refine to make every customer experience exceptional.
• Experience working with low-code, no-code automation such as Nintex, Zapier, Workato, and n8n.

Responsibilities

• You research, explore and identify customer business problems; you’ll think like a builder and experiment, iterate, and refine to make every customer experience exceptional
• You own the technical win in your account, and take responsibility for driving the technical deal forward
• Understand product integrations and MCP servers
• You lead demos articulating the value of Box selling the full suite of solutions (BoxAI, Box Web, Mobile, Shield, Relay, Sign, Governance, Canvas, Platform, and more)
• Technical quarterback managing the extended team from a solution standpoint
• Ability to showcase strong business acumen and communicate the value of the Box solution to the customer
• You support field marketing events as a Box SME and presenter
• Travel up to 50% to engage with customers in territory

Skills

AI-curious

LLMs

Presentation skills

Business acumen

Pre-sales experience

No-code automation

Technical consulting

Solution engineering

Education

4 year degree or equivalent

Tools

Nintex

Zapier

Workato

n8n

Job description

Box, a leader in Intelligent Content Management, is hiring a Solutions Engineer in New York City. You will own technical wins, craft customer-centric solutions, and collaborate with Sales and Product to ensure successful deployments.

Requirements include 4-year degree or equivalent, 3+ years in pre-sales/solutions engineering in SaaS/AI, proficiency with LLMs, strong demos, and business acumen. Travel up to 50% is expected; Box offers equity and benefits.