Solutions Engineer: Enterprise IT & AI Automation

AppDirect; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

AppDirect is seeking a dynamic Solutions Engineer to drive technical wins with enterprise buyers. You will work with Account Executives to map current IT, device lifecycle, MDM, identity, procurement, and remote-work operations, and to craft value-based solutions and compelling demos.

You'll own technical discovery, run MEDDIC-informed evaluations, handle security questionnaires and RFPs, and create reusable assets for sales, partners, and marketing.

Qualifications

• BA/BS degree or equivalent experience.
• 3+ years in Solutions Consulting, Sales Engineering, or another customer-facing technical role.
• Experience with a structured sales methodology (MEDDIC, Value Selling, or similar).
• Strong IT or software background, with the ability to ramp on end-user computing: laptop configuration, MDM, imaging, compliance, Apple and Windows device management.
• Experience with integrations, APIs, and automation. Familiarity with webhooks, MDM and identity (SSO / SAML / OAuth) is a plus.
• Practical AI fluency: evaluate use cases, review AI output, explain limits (accuracy, data, security), and design human-in-the-loop workflows. LLM tools, agents, or AI-assisted workflows (n8n, Zapier, or similar) are a plus.
• Direct work with enterprise B2B SaaS buyers on discovery, solution design, and technical evaluation.
• Strong written and verbal communication. You can go deep with IT and stay crisp with executives.
• Comfort working with a distributed team across the US and Europe.

Responsibilities

• Partner with Enterprise Sales as the technical owner of the deal. Qualify fit early, drive the technical evaluation, and help the team hit quarterly revenue goals.
• Lead technical discovery to map current-state IT, device lifecycle, MDM, identity, procurement, and remote-work operations. Uncover success criteria, constraints, integrations, security/compliance needs, and blockers.
• Support MEDDIC on the technical side: metrics and ROI, technical champion, decision criteria, decision process, and pain.
• Deliver value-based demos, standard and customized, for mixed audiences from IT operators to C-level.
• Differentiate Firstbase vs. status quo and competitors. Handle technical objections, security questionnaires, RFPs/RFIs, and architecture reviews.
• Build value propositions and business cases that sales can use with economic buyers.
• Configure and troubleshoot integrations and automation (APIs, identity, ITSM, MDM, workflow tools). Document requirements and hand off cleanly to implementation / Customer Success.
• Feed Voice of Customer and competitive insight to Product and Engineering in order to shape product roadmap.
• Enable Sales, Partners, and Marketing with product knowledge, demo environments, objection handling, and reusable technical assets.

Skills

Solutions Consulting

Sales Engineering

Enterprise SaaS

APIs & Integrations

AI Fluency

Executive Communication

Education

BA/BS degree

Tools

APIs

Webhooks

Automation

n8n

Zapier

Job description

AppDirect is seeking a dynamic Solutions Engineer to drive technical wins with enterprise buyers. You will work with Account Executives to map current IT, device lifecycle, MDM, identity, procurement, and remote-work operations, and to craft value-based solutions and compelling demos.

You'll own technical discovery, run MEDDIC-informed evaluations, handle security questionnaires and RFPs, and create reusable assets for sales, partners, and marketing.