Solutions Engineer: End-to-End Deployments that Close

Harmony; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) plan

Downtown Manhattan team

Job summary

Harmony is seeking a Solutions Engineer to lead technical implementation and onboarding during evaluation and post-sale deployment. You’ll prove the product’s value in customers’ environments, working hands-on with integrations, configurations, and architecture.

This role is deeply technical and highly impactful in shaping deal outcomes. You’ll partner with Account Executives and the GTM team to define technical requirements, remove blockers, and accelerate time-to-value.

Qualifications

• 5+ years of experience in solutions engineering, software engineering, technical consulting, or a similar hands-on technical role (preferably with GTM exposure).
• Strong technical depth: comfortable with APIs, cloud infrastructure, networking, scripting, and debugging complex systems.
• Experience using AI-assisted engineering workflows and LL-based agents as part of building, debugging, and shipping.
• Experience working alongside Sales as part of the deal cycle and urgency when a deal depends on it.
• Experience running implementations or technical onboarding across multiple customers simultaneously.
• Self-directed problem solver in ambiguous, fast-moving environments.

Responsibilities

• Own the technical implementation end-to-end - configuring, integrating, and deploying the product in customer environments during both evaluation and post-sale phases.
• Be a key driver of deal outcomes: your implementation work during evaluations and POCs is often what converts a prospect into a paying customer.
• Partner closely with Account Executives and the GTM team to shape deal strategy, scope technical requirements, and remove blockers that stand between a prospect and a closed deal.
• Run onboarding for new customers: architect their environment, build out integrations, and accelerate time-to-value so customers see ROI fast.
• Develop repeatable implementation playbooks, scripts, and tooling that make the GTM motion faster and more scalable.
• Diagnose and resolve complex technical challenges during implementation - digging into APIs, infrastructure, and code to keep engagements moving forward.
• Communicate clearly with both technical practitioners and executive stakeholders, framing the product’s value in terms that matter to each audience.
• Feed insights from the field back to Product and Engineering - what customers need, where the product falls short, and what would help close more deals.

Tools

Claude Code

Codex

Job description

Harmony is seeking a Solutions Engineer to lead technical implementation and onboarding during evaluation and post-sale deployment. You’ll prove the product’s value in customers’ environments, working hands-on with integrations, configurations, and architecture.

This role is deeply technical and highly impactful in shaping deal outcomes. You’ll partner with Account Executives and the GTM team to define technical requirements, remove blockers, and accelerate time-to-value.