Solutions Engineer: AI Platform, NYC In-Office, Equity

Superblocks; New York (NY); On-site; USD 80,000 - 180,000; Full time

Benefits offered by this job

Equity package

Bonuses

Job summary

Superblocks in New York City is seeking a Solutions Engineer to be the technical voice for customers, helping unblock them in real time, shaping adoption of the platform, and translating needs into product improvements.

This role operates at the intersection of engineering, product, and customer success, involving code digging, debugging complex workflows, and guiding enterprise integrations.

Qualifications

• Bachelor’s degree or coding bootcamp required.
• Strong knowledge of JavaScript, Python, or TypeScript and web technologies.
• Experience presenting and communicating with technical and non-technical audiences.
• Familiar with REST APIs, HTML/CSS and modern web stacks.
• Willingness to work from the New York office five days a week.

Responsibilities

• Engage with customers to resolve technical questions and guide platform adoption.
• Provide personalized assistance via live chat and manage our live ticketing system (Zendesk).
• Collaborate with Product Management and Engineering to relay customer feedback for feature direction.
• Participate in customer meetings to understand needs and preferences.
• Create technical documentation and user guides for new features and use cases.

Skills

JavaScript

Python

TypeScript

REST APIs

HTML/CSS

Education

Bachelor's degree or coding bootcamp

Job description

Superblocks in New York City is seeking a Solutions Engineer to be the technical voice for customers, helping unblock them in real time, shaping adoption of the platform, and translating needs into product improvements.

This role operates at the intersection of engineering, product, and customer success, involving code digging, debugging complex workflows, and guiding enterprise integrations.