Pre-Sales Engineer

Superblocks; New York (NY); On-site; USD 80,000 - 180,000; Full time

Benefits offered by this job

Equity package

Bonuses

Job summary

Superblocks in New York City is seeking a Solutions Engineer to be the technical voice for customers, helping unblock them in real time, shaping adoption of the platform, and translating needs into product improvements.

This role operates at the intersection of engineering, product, and customer success, involving code digging, debugging complex workflows, and guiding enterprise integrations.

Qualifications

• Bachelor’s degree or coding bootcamp required.
• Strong knowledge of JavaScript, Python, or TypeScript and web technologies.
• Experience presenting and communicating with technical and non-technical audiences.
• Familiar with REST APIs, HTML/CSS and modern web stacks.
• Willingness to work from the New York office five days a week.

Responsibilities

• Engage with customers to resolve technical questions and guide platform adoption.
• Provide personalized assistance via live chat and manage our live ticketing system (Zendesk).
• Collaborate with Product Management and Engineering to relay customer feedback for feature direction.
• Participate in customer meetings to understand needs and preferences.
• Create technical documentation and user guides for new features and use cases.

Skills

JavaScript

Python

TypeScript

REST APIs

HTML/CSS

Education

Bachelor's degree or coding bootcamp

Job description

Solutions Engineer

New York City (HQ)

Solutions

In office

Full-time

Superblocks is reimagining software development for a billion builders. Our mission is to help every team build, deploy, and manage AI-powered software with full control and flexibility.

Why Join Us?

We’re one of the fastest-growing AI startups, backed by top-tier investors and widely adopted by companies like Instacart, Sofi, Betterment, and Carrier. Our team comes from Uber, Stripe, Datadog, Confluent, Elastic, and Google, and has founded/architected systems like Kafka, Kibana, Debezium, Datadog APM, and more.

Since launching Clark, our AI builder, the response has been overwhelming with strong adoption from enterprises across different industries.

We’re fully in-person at our NYC HQ near Union Square and are looking for exceptional people who are passionate about creating great products.

The Role

As a Solutions Engineer at Superblocks, you’ll be the technical voice closest to our customers - helping unblock them in real time, shaping how they adopt the platform, and translating their needs directly into product improvements. This isn’t traditional support. You’ll operate at the intersection of engineering, product, and customer success - digging into code, debugging complex workflows, and guiding enterprise teams through high-stakes integrations.

If you love solving real problems with real users, and you’re excited to work closely with engineers, PMs, and customers alike—this role is for you.

Responsibilities:

• Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform.
• Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks.
• Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features
• Participate in customer meetings to gain firsthand insight into our user’s needs and preferences.
• Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use-cases.

Must Haves:

• Interested in solving technical problems for customers
• Determined, driven, & have a desire for continuous learning
• An engineer by way of education: whether by Bachelor’s degree or coding bootcamp
• Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS).
• A strong presenter and confident in technical conversation
• Passionate and pride yourself on staying up to date with the latest technologies
• Excited to work from the New York office 5 days a week
• You’re all-in and committed to building a generational AI company, far beyond a 9 to 5 job

Compensation:

The base salary ranges between $80,000–$180,000 USD, plus bonuses, and a generous equity package. Final comp will be based on experience and skills.