Solutions Consultant - SaaS Value & ROI Architect (Boston)

Proton.ai; Cambridge (MA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and stock options

Unlimited PTO + 10 company holidays

401(k) with 3% company contribution

Medical, dental, and vision insurance

12 weeks fully paid parental leave

Annual company-paid offsites

Professional Growth Fund for learning opportunities

Job summary

A technology solutions company is seeking a Solutions Consultant to join their Customer Experience team. This role focuses on maximizing customer success through data storytelling and solution design. Candidates should have SaaS consulting experience and enjoy collaborating with cross-functional teams. The position offers a salary range of $130,000 - $150,000 along with competitive benefits like unlimited PTO and stock options.

Qualifications

• Experience in a post-sale, solutioning, or technical consulting role in SaaS.
• Comfortable analyzing customer data and turning insights into action.
• Proactive, collaborative, and eager to build new ways of working.

Responsibilities

• Develop value frameworks and configuration playbooks by vertical.
• Analyze customer adoption trends and identify opportunities.
• Design tailored product configurations for customers.
• Build customer-facing dashboards to surface usage patterns.
• Create tools and templates for value delivery across the CX team.
• Collaborate with Product and Client Engineering on solutions.

Skills

Customer data analysis

Technical consulting

Narrative building for technical audiences

Collaboration

CRM workflows experience

Tools

Looker

Job description

A technology solutions company is seeking a Solutions Consultant to join their Customer Experience team. This role focuses on maximizing customer success through data storytelling and solution design. Candidates should have SaaS consulting experience and enjoy collaborating with cross-functional teams. The position offers a salary range of $130,000 - $150,000 along with competitive benefits like unlimited PTO and stock options.