Solutions Consultant (Payroll)

Xero; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Xero is seeking a Solutions Consultant for Payroll to champion the adoption of Xero Payroll among accounting and bookkeeping practices. You will partner with accountants to uncover bottlenecks, demonstrate the integrated payroll platform, and guide partners through pre- and post-sales journeys.

Deliver practical demos, migrations, and scalable enablement content across the partner ecosystem. You will join a dedicated team supporting payroll and practice workflow solutions, traveling to roadshows

Qualifications

• Experience in B2B SaaS customer success, account management, or consultative sales.
• Strong listening, planning, and guiding stakeholders through change.
• Practical payroll operations knowledge and cloud accounting software experience.
• CPA or accounting background with enthusiasm for continuous learning.

Responsibilities

• Champion adoption of Xero and Xero Payroll across accounting practices.
• Partner with accountants and bookkeepers to uncover bottlenecks and demonstrate the payroll platform.
• Guide partners through pre- and post-sales journeys with tailored demos and migrations.
• Develop a library of enablement resources, guides, and FAQs for scalable adoption.
• Travel ~25% in field and ~10% for internal events to support partners.

Skills

Active listening

Project planning

Consultative selling

Change management

Education

Accounting background or CPA

Tools

Xero Payroll

Salesforce CRM

Melio

Syft

Job description

• As a Solutions Consultant for Payroll, you will combine consultative guidance with relationship building to champion the adoption of Xero and Xero Payroll across accounting and bookkeeping practices
• You will partner with accountants and bookkeepers, listening carefully to uncover workflow bottlenecks and demonstrating how our integrated payroll platform can simplify practice operations
• Your impact will be felt directly across the small business community as you guide partners through both pre- and post-sales journeys
• By delivering practical demonstrations and facilitating smooth migrations onto our platform, you will help firms unlock new efficiencies, expand their service offerings, and build confidence in modern cloud solutions
• You will join a dedicated group of partner consultants and sales specialists who support accounting practices across the region
• Together, the team oversees the enablement, adoption, and ongoing success of Xero’s platform, with a focused commitment to payroll and practice workflow solutions. We work closely in an open, collaborative environment, teaming up on partner discovery, sharing technical insights, and aligning our efforts to deliver meaningful outcomes for our community
• Leveraging a modern tech stack that centres on Xero Payroll, the wider Xero platform, and integrated ecosystem tools including Melio and Syft, alongside Salesforce CRM[cite: 1, 5]
• Guiding accounting practices through detailed payroll data conversions and project planning to ensure smooth transitions from legacy systems
• Partnering with sales colleagues to deliver tailored product demonstrations and discovery sessions that showcase the value of cloud payroll to prospective practices
• Developing a comprehensive library of partner enablement resources, practical guides, and FAQ videos to support scalable adoption in future rollouts
• This role also embraces travel, with approximately 25% of your time spent out in the field connecting with accounting partners at roadshows, conferences, and on-site workshops, alongside around 10% domestic travel for internal community events and team development

You have experience in B2B SaaS customer success, account management, or consultative sales, with a track record of supporting client retention and growthYou are skilled at active listening, project planning, and guiding partners through change with empathy and patienceYou bring practical knowledge of payroll operations, cloud accounting software, and the everyday workflows of an accounting practiceYou hold an accounting background or CPA certification (or equivalent practical experience), coupled with an enthusiasm for continuous learning and technological changeYour presentation and communication skills allow you to convey complex technical information clearly and build rapport with diverse stakeholders