Partner Success Manager

Xero; Chicago (IL); On-site; USD 82,300 - 113,200; Full time

Benefits offered by this job

Generous paid leave

Mental health support

401k matching

Flexible working

Career development

Paid parental leave

Employee share plans

Job summary

An innovative company is seeking a Partner Success Manager to enhance partner relationships and drive revenue growth. In this dynamic role, you will deliver exceptional customer experiences, support partners in utilizing Xero effectively, and identify growth opportunities. You'll collaborate with cross-functional teams, mitigate churn risks, and ensure partners are well-educated about available resources. This position offers a chance to make a significant impact in a supportive environment that values diversity and fosters career development. If you're passionate about helping businesses succeed, this role is perfect for you.

Qualifications

• Experience in a fast-paced SaaS or technology environment.
• Ability to manage long-term client relationships effectively.

Responsibilities

• Deliver best-in-class customer experience to Xero partners.
• Collaborate with Post Sales Partner Consultants for deeper engagement.
• Drive partner success through education on product offerings.

Skills

Sales experience in SaaS

Client relationship management

Education and training skills

Upselling and cross-selling

Education

Bachelor's degree

Accounting background

Job description

Join to apply for the Partner Success Manager role at Xero.

At Xero, we’re here to help you supercharge your business by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps. Our goal is to make life better for small businesses and build a stronger economy that can change the world.

As a Partner Success Manager (PSM) for Xero, you will:

• Deliver a best-in-class customer experience to established Xero partners.
• Support partners on a business plan in implementing Xero, fulfilling their contracts, and setting them up for renewal success.
• Engage with partners not on a business plan but with most clients on Xero to grow their organic revenue and identify growth opportunities.
• Drive partner success through education on product offerings, partner programs, utilization, and upgrades.
• Identify opportunities for upsell and cross-sell, and play a role in preventing churn.

Key responsibilities include:

• Collaborating with Post Sales Partner Consultants to deepen partner adoption and engagement.
• Working with accounting and bookkeeping firms to increase revenue and promote growth.
• Mitigating churn risks through education and value demonstration.
• Ensuring optimal use of Xero subscriptions and developing migration and upgrade plans.
• Educating partners on available resources and ensuring participation in webinars, events, and training.
• Gathering feedback on features and relaying it through appropriate channels.
• Supporting partner education on ancillary products.
• Building positive relationships through service excellence, proactive management, and communication.
• Traveling regularly for industry events and onsite meetings.

Success metrics include:

• Developing strategic territory plans to meet revenue and retention targets.
• Building deep relationships with partners and stakeholders.
• Taking ownership of initiatives to drive sustainable revenue growth.
• Contributing ideas for workflow optimization and partner experience enhancement.
• Collaborating with cross-functional teams.
• Managing multiple partner accounts effectively.

Desired experience:

• Experience in sales within a fast-paced SaaS or technology environment.
• Managing long-term client relationships.
• Demo or Sales Engineer experience is a plus.
• Accounting background is advantageous.

Salary range: $82,300 - $113,200 per year.

Why Xero?

We value diversity and foster an inclusive culture that respects and supports our employees. Our benefits include generous paid leave, mental health support, employee resource groups, wellbeing programs, comprehensive insurance, financial support for family building, 401k matching, paid parental leave, employee share plans, flexible working, career development, and more.