Licensed Insurance Agent

Randstad USA; Howell (MI); Hybrid; USD 52,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Job summary

Randstad USA is seeking Insurance Solutions Specialist candidates for a hybrid role based in Howell, MI, with in-office and remote days. The position focuses on providing exceptional insurance services via calls, emails, and other channels to policyholders and agents.

The successful candidate will build relationships, explain coverages, and tailor insurance solutions while maintaining regulatory compliance and achieving performance goals.

Qualifications

• Typically 2–4 years of experience in either an agency or carrier
• Prior call center/contact center experience strongly preferred
• Must have or secure and maintain appropriate state license(s) and continuing education credits.
• Possesses strong customer service and sales skills and behaviors.

Responsibilities

• Handle inbound and outbound calls, emails, and other channels to service policyholders
• Offer products and coverage to meet client needs and explain coverages
• Process transactions and respond to stated and unstated needs with appropriate action
• Use underwriting guidelines to explain coverages and make decisions for licensed states
• Provide quotes and escalate when necessary to meet service levels
• Document interactions accurately in multiple systems and draft communications as required

Skills

Call center experience

Customer service

Sales skills

Phone etiquette

Microsoft Teams

Time management

Tools

MS Teams

Excel

Word

Outlook

Job description

job summary:

Are you seeking an opportunity to join a nationally recognized Property & Casualty (P&C) Insurance organization? What about an organization recognized by Forbes as One of America's Top Employers and Business Insurance as A Best Place to Work?

Randstad is seeking service-oriented professionals to join our insurance industry client, headquartered in Worcester, MA. This position is a temporary to permanent opportunity with our client and is ideal for those interested in joining a highly collaborative environment that truly fosters employee growth!

This position's location preference is hybrid including one of the Hanover offices in MA or MI, this team is looking for 2-3 days in office and 2-3 days remote, Tue-Thurs in office is preferred. Willing to consider remote candidates for the position.

What's in it For You?

Career Development:

Average 4-6 months temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship.

Pay Rate:

$25.00/hour; Conversion salary target is up to $53,000 at point of conversion to The Hanover.

Schedule:

Team members work scheduled shift Monday through Friday (7:00 AM to 9:30 PM Eastern time) and a rotating Saturday (9:00 AM to 5:00 PM).

Benefits:

Yes, Randstad offers major medical insurance, dental, vision, and 401k.

Job summary:

Position Overview/Summary: An Insurance Solutions Specialist is responsible for providing exceptional insurance services to policyholders, agents, and other stakeholders via Inbound/outbound phone calls, emails, fax and/or other communication channels. The successful employee in this role has the ability to take a consultative approach listening to clients' needs, understanding their unique situations, and tailoring insurance solutions accordingly. They build relationships based on trust, ensuring clients receive the right coverage for their unique needs. They proactively look for opportunities to increase the value proposition of the CSC and independently seek out opportunities to meet the needs of the policyholder.

What you'll be doing:

- Through a comprehensive account review process, be able to effectively and accurately explain those products and coverages to policyholder and answer any questions.

- Successfully offer products and coverages to meet policyholder needs.

- Process transactions and have consultative conversations to respond to policyholders' stated needs, identify unstated needs and take appropriate action to ensure a well-rounded account.

- Accurately relay information and make decisions using established underwriting guidelines, procedures, and philosophy for states in which we are licensed to do business.

- Must use established guidelines and techniques such as timeliness, quality, and effectiveness to respond to all inquiries. - Recommend and/or sell additional or increased coverage in appropriate situations and within specified carrier guidelines. Provide insurance quotes to policyholders as required.

- Review incoming correspondence, request additional details when needed and draft written communications in response to service requests received from policyholders and agents within current service level guidelines.

- Independently interpret and verify coverages and data. Documents each interaction and enters information into multiple systems with accuracy and concision.

- Adherence to Workforce Management is required. Up to ninety percent (90%) of the role is time spent on the phone. - Compliance with state and federal regulations and trustworthiness are paramount.

- Utilizes appropriate resources and training materials. Serves as a resource to peers.

- Participates in relevant meetings, training and project work as assigned. May perform other duties as required.

Key Measures of Success (should align with goals):

• Efficiency performance metrics including, but not limited to:
• Average handle time
• Schedule adherence & availability
• Production targets
• Customer Service and Quality targets (measured individually or at group level) including, but not limited to:
• Service feedback and survey responses
• Call listening feedback and quality scores
• Eliminating need for caller to call back
• Improving policyholder retention

What you need to have

Essential Skills & Experience:

• Typically, has at least 2-4 years of experience in either an agency or working for a carrier
• Prior call center/contact center experience strongly preferred
• Must have or secure and maintain appropriate state license(s) and continuing education credits.
• Possesses strong customer service and sales skills and behaviors.
• Ability to cultivate business relationships in key departments.
• Able to take ownership of issues, overcome obstacles, be flexible and find common ground for resolution.
• Exhibits organization's values, positive attitude and patience when communicating with customers
• Strong organizational and time management skills
• Demonstrates strong written and verbal communication skills.
• Thinks critically and independently anticipates, recognizes, identifies, and develops solutions to problems in a timely manner and within department service level guidelines.
• Demonstrates flexibility in responding to changing situations, requirements, or priorities.
• Support an environment of teamwork and collaboration.
• Demonstrate proficiency on computer applications such as MS Teams, Excel, Word, Outlook, other operating software systems, etc. and the ability to use multiple applications and monitors simultaneously.

Core Competencies

• Problem Solving/Judgment ‑ Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner independently or with little assistance.
• Consultative Communication‐ Uses professional or technical expertise to advise, intervene, and/or influence a policyholder or partner over whom there is no direct authority.
• Accountability ‑ Proactively identifies present and future obstacles, issues, and opportunities; takes actions to address such obstacles, issues, and opportunities and provides awareness to stakeholders as needed.
• Flexible and Agile ‑ Easily adapts to new, different, or changing situations, requirements, or priorities. Has an understanding and appreciation of individual differences.
• Business Acumen ‑ Demonstrates knowledge of insurance business including product offerings, financial position, distribution channels and service strategies

Physical Demands and Work Environment:

- Ability to use a personal computer and other standard office equipment.

- Ability to sit and/or stand for extended periods.

- In office presence may be required

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

location: Howell, MI

job type: Permanent

salary: 25 - 25 USD per hour

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.