Bilingual Customer Service Representative / Bilingual CSR

PSG Global Solutions; Folsom (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Representative in Folsom, California. This full-time role offers job security and a great work-life balance. Candidates should have over 2 years of experience in customer service, particularly in healthcare, and be proficient with MS Office applications. Responsibilities include addressing customer inquiries, providing information on applications, and assisting in problem resolution. Interested applicants should contact for immediate consideration.

Qualifications

• 2+ years of Customer Service / Healthcare call center experience.
• Proficient in using MS Office Applications.

Responsibilities

• Responds to customer phone inquiries in a prompt, courteous and concise manner.
• Provides callers with unbiased information to assist customers.
• Accesses, reads, and interprets customer applications.
• Performs accurate data entry functions reflecting customer activity.
• Answers customer questions and assists in problem resolution.
• Assists customers in the enrollment process.
• Documents all customer encounters in clear logs.

Skills

Customer Service

Healthcare call center experience

MS Office Applications

Tools

MS Office

Job description

• Full-time

Company Description

Back in 1960, the world of Randstad was no more than one old bicycle, two student rooms and 500 Dutch guilders. But Frits Goldschmeding (founder) and Ger Daleboudt had big plans. They believed that the labor market could be different and better - more flexible – and that temporary labor was the means to achieving that. Their dream became a reality. Within ten years, Randstad had established branches in four countries, and has now become one of the most recognized recruitment agencies in the world.

Sound corporate governance is a key component of Randstad’s culture, behavior and management and is consistent with its core values. Randstad’s corporate governance is supported by a strong focus on integrity, transparency and clear and timely communication. The business processes throughout the organization incorporate transparency for both external reporting and the management of activities around the world. Good governance and proper supervision are important prerequisites for generating and maintaining trust in Randstad and its management.

Job Description

Are you an experienced Customer Service Representative that is looking to advance your career in a company where you can have job security and great work-life balance? If you say yes to all, then this position is for you!

I would like to speak with you more about your recent experience as well as the position I have available within your area. Kindly check the Job Description below and contact me today at your earliest convenience. This position may be filled quickly.

• Responds to customer phone inquiries in a prompt, courteous and concise manner
• Provides callers with an unbiased information to assist customers with application and eligibility requirements
• Accesses, reads, and interprets customers and provider data elements within customer’s application
• Performs accurately all data entry functions to reflect customer activity/transactions
• Answers customer questions and assists in problem resolution
• Assists customers in the enrollment process
• Documents all customer encounters in clear and concise logs

Qualifications

• 2+ years of Customer Service / Healthcare call center experience
• Proficient in using MS Office Applications

Additional Information

Shift:

• 7am-3pm or 8am-4pm (Ideally, M-F)

If you're interested, kindly send your most updated resume to Shara Bonifacio today for immediate consideration. Interviews are happening this week.