Solutions Architect/Sales Engineer - Enterprise

Printful; Northern (KY); Hybrid; USD 135,000 - 175,000; Full time

Job summary

FYUL, a fast-growing global company formed in 2024 by the Printful, Printify, and Snow Commerce merger, seeks an experienced Sales Engineer to accelerate Enterprise growth by closing technically complex deals and guiding onboarding.

As a trusted technical adviser, you’ll own API-driven integrations, architect Shopify storefronts, and lead onboarding with cross-functional teams to deliver scalable, enterprise-grade solutions and ensure customer success.

Qualifications

• 3+ years in a customer-facing technical role in SaaS/e-commerce or API-driven platforms.
• Strong knowledge of APIs (REST, webhooks, OAuth).
• Deep fluency in e-commerce ecosystems, especially Shopify.
• Proven ability to advise on storefront architecture and onboarding.
• Strong project management and communication skills.

Responsibilities

• Partner with Sales to provide deep technical expertise on APIs and integrations.
• Design scalable integrations connecting APIs with customer platforms and ERPs/CRMs.
• Lead onboarding with IT/engineering and Product to deliver enterprise solutions.
• Build demos and proofs-of-concept for enterprise deployments.
• Troubleshoot integration challenges and escalate to Engineering as needed.
• Document solution designs and best practices for onboarding at scale.
• Bridge between Sales, Product, Engineering, and Customer Success.

Skills

Customer-facing role

API integration

Shopify expertise

Project management

Strong communication

Job description

Role Overview:We’re seeking an experienced Sales Engineer to accelerate our Enterprise growth by partnering with Sales to close technically complex deals and guiding customers through seamless onboarding. You’ll serve as the trusted technical advisor to our enterprise prospects and customers, leveraging your expertise in APIs, integrations, and e-commerce ecosystems to help customers achieve their goals with Printful and Printify.

This role requires deep fluency in API-driven solutions as well as hands-on knowledge of enterprise e-commerce platforms, especially Shopify. You’ll help customers understand how to design, build, and scale solutions that integrate into our ecosystem.

Key Responsibilities:

• Partner with the Sales team throughout the sales cycle, providing deep technical expertise on Printful and Printify APIs, advising customers on the best integration approaches to meet their business objectives.

• Design scalable solutions that connect our APIs with customer platforms, ERPs, CRMs, and custom workflows.

• Act as an e-commerce subject matter expert, helping customers understand how to architect enterprise-grade storefronts on Shopify and other platforms, and how to extend them with custom apps or app store integrations.

• Build and deliver tailored demos, proof-of-concepts, and integration prototypes that showcase the power of our platform.

• Lead onboarding projects for technically advanced customers, coordinating across customer IT/engineering teams and internal Product, Engineering, and Operations.

• Troubleshoot integration challenges, ensuring smooth and reliable implementations while escalating complex issues to Engineering and Product as needed.

• Document solution designs, integration playbooks, and storefront best practices to drive repeatable, scalable enterprise onboarding.

• Serve as the bridge between Sales, Product, Engineering, and Customer Success, ensuring smooth handoffs and long-term customer satisfaction.

• Quantify customer pain points and integration challenges to provide structured feedback that informs product and feature development decisions.

Qualifications:

• 3+ years in a customer-facing technical role (Sales Engineer, Solutions Architect, Implementation Consultant, or equivalent) within SaaS, e-commerce, or API-driven platforms.

• Strong knowledge of APIs (REST, webhooks, authentication protocols like OAuth) and integration patterns.

• Deep fluency in e-commerce technology ecosystems, especially Shopify (themes, checkout flows, custom apps, app marketplace).

• Proven ability to advise customers on storefront architecture, scaling strategies, and app integrations to achieve enterprise-grade performance.

• Strong project management skills to oversee onboarding timelines, deliverables, and communication.

• Excellent communication skills, with the ability to build trust and instill technical confidence in both technical and business stakeholders.

Salary Range: $135,000 - $175,000k + 10% bonus based on company and individual performance.

FYUL is the engine that powers on-demand commerce at global scale.

Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products.

From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach.

We're a fast-growing global company working toward powering great brands, great experiences, and great people.

equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.