Solutions Architect/Sales Engineer - Enterprise

FYUL; Kentucky; On-site; USD 135,000 - 175,000; Full time

Job summary

FYUL is seeking an experienced Sales Engineer to accelerate Enterprise growth by partnering with Sales to close technically complex deals and guide customers through onboarding. You will serve as the trusted technical advisor on APIs, integrations, and ecommerce ecosystems to help customers leverage Printful and Printify within FYUL’s platform.

The role requires deep knowledge of Shopify storefronts, enterprise-grade integration patterns, and strong cross-functional collaboration.

Qualifications

• 3+ years in a customer-facing technical role in SaaS/e-commerce/API platforms.
• Strong knowledge of APIs (REST, webhooks, OAuth) and integrations.
• Deep fluency in e-commerce ecosystems, especially Shopify storefronts and apps.
• Proven ability to advise customers on storefront architecture and scalability for enterprise use.
• Excellent communication and project-management skills.

Responsibilities

• Partner with the Sales team to provide deep technical expertise on APIs and integrations.
• Design scalable solutions connecting our APIs with customer platforms, ERPs, CRMs, and custom workflows.
• Advise on ecommerce storefront architectures and enterprise-grade performance.
• Build and deliver demos, PoCs, and integration prototypes.
• Lead onboarding projects coordinating with customer IT/engineering and internal teams.
• Troubleshoot integration issues and escalate complex problems to Engineering/Product as needed.
• Document solution designs, playbooks, and storefront best practices for repeatable onboarding.
• Bridge Sales, Product, Engineering, and Customer Success for smooth handoffs.
• Quantify customer pain points to inform product and feature development decisions.

Skills

APIs (REST, Webhooks, OAuth)

Shopify expertise

Enterprise integration design

SaaS/e‑commerce experience

Technical sales support

Project management

Customer-facing communication

Job description

Role Overview

We’re seeking an experienced Sales Engineer to accelerate our Enterprise growth by partnering with Sales to close technically complex deals and guiding customers through seamless onboarding. You’ll serve as the trusted technical advisor to our enterprise prospects and customers, leveraging your expertise in APIs, integrations, and e-commerce ecosystems to help customers achieve their goals with Printful and Printify.

Key Responsibilities

• Partner with the Sales team throughout the sales cycle, providing deep technical expertise on Printful and Printify APIs, advising customers on the best integration approaches to meet their business objectives.
• Design scalable solutions that connect our APIs with customer platforms, ERPs, CRMs, and custom workflows.
• Act as an e-commerce subject matter expert, helping customers understand how to architect enterprise-grade storefronts on Shopify and other platforms, and how to extend them with custom apps or app store integrations.
• Build and deliver tailored demos, proof-of-concepts, and integration prototypes that showcase the power of our platform.
• Lead onboarding projects for technically advanced customers, coordinating across customer IT/engineering teams and internal Product, Engineering, and Operations.
• Troubleshoot integration challenges, ensuring smooth and reliable implementations while escalating complex issues to Engineering and Product as needed.
• Document solution designs, integration playbooks, and storefront best practices to drive repeatable, scalable enterprise onboarding.
• Serve as the bridge between Sales, Product, Engineering, and Customer Success, ensuring smooth handoffs and long-term customer satisfaction.
• Quantify customer pain points and integration challenges to provide structured feedback that informs product and feature development decisions.

Qualifications

• 3+ years in a customer-facing technical role (Sales Engineer, Solutions Architect, Implementation Consultant, or equivalent) within SaaS, e-commerce, or API-driven platforms.
• Strong knowledge of APIs (REST, webhooks, authentication protocols like OAuth) and integration patterns.
• Deep fluency in e-commerce technology ecosystems, especially Shopify (themes, checkout flows, custom apps, app marketplace).
• Proven ability to advise customers on storefront architecture, scaling strategies, and app integrations to achieve enterprise-grade performance.
• Strong project management skills to oversee onboarding timelines, deliverables, and communication.
• Excellent communication skills, with the ability to build trust and instill technical confidence in both technical and business stakeholders.

Salary Range: $135,000 - $175,000k + 10% bonus based on company and individual performance.

FYUL is the engine that powers on-demand commerce at global scale. Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products. From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach. We’re a fast-growing global company working toward powering great brands, great experiences, and great people.

We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.