Customer Success Manager

FYUL; United States; Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Private health insurance

Remote work option

Extra paid days off

Mentorship & internal meetups

Employee merch & discounts

Job summary

FYUL is seeking a Customer Success Manager to join our global team. You will engage with high-profile US-based B2B clients, act as an ecommerce advisor, and drive upsell opportunities while strengthening relationships across global accounts.

The role emphasizes strategic thinking, strong communication, and teamwork in a fast-paced environment. Remote work is available with an international team and opportunities to collaborate with Riga-based offices.

Qualifications

• Strategic thinking and problem-solving skills.
• Great organizational and time management skills.
• Passion for technology and sales.
• Ability to work in a dynamic and fast-paced environment.
• Ability to work in a team.

Responsibilities

• Work with high-profile B2B customers globally, focusing on US accounts.
• Act as an ecommerce advisor to grow customers' ecommerce businesses.
• Focus on upselling and cross-selling to increase wallet share.
• Engage in value-based conversations and streamline sales processes.
• Manage the sales process to uncover customer needs and nurture large accounts.
• Collaborate with other departments to fulfill customer needs.
• Achieve quarterly sales objectives and forecast activity.

Skills

B2B sales

English fluency

Strategic thinking

Communication

Team player

Job description

As a driving force within the Sales & Success team, our Customer Success Management (CSM) team powers relationships with FYUL's highest-volume clients. We don't just retain — we grow. We build lasting, scalable partnerships that unlock our clients' full potential.

If you’re driven, forward-thinking, and committed to excellence in everything you do, FYUL is the place for you. Our business is growing rapidly, and we’re looking for a talented Customer Success Manager to join our global team and grow alongside us.

Your daily tasks will entail:

• Working with high-profile B2B customers globally, with a primary focus on accounts in the US

• Acting as an ecommerce advisor for managed customers to help grow their ecommerce business by unlocking new business opportunities

• Focusing on upselling and cross-selling to close additional business and increase the wallet share

• Engaging in value-based conversations and streamlining the sales process to improve customer experience with FYUL platforms,

• Managing the sales process to discover customer needs and develop and maintain relationships with large B2B accounts

• Collaborating with other departments to facilitate the fulfillment of customer needs

• Achieving quarterly sales objectives, accurately forecasting sales activity, being proactive trusted advisors, and guiding clients to adapt their businesses to current market situations

We’re passionate about our work, and we expect the same dedication from you. Our team is competitive, friendly, and hard-working, so we need a like-minded teammate whose knowledge and experience can help us reach new heights.

Below is a list of formal requirements, but what matters most are outstanding communication skills, ambition to succeed, and a desire to learn. Since we’re an international team, our teammates also need excellent English skills.

What we expect from you:

• Strategic thinking and problem-solving skills;

• Great organizational and time management skills;

• Passion for technology and sales;

• Ability to work in a dynamic and fast-paced environment;

• Ability to work in a team.

What we offer:

• Monthly compensation of 2,800 euros gross upon achieving the set goals, which consists of a base salary of 2,400 euros gross and a variable compensation (if the set goals are exceeded, the total compensation can be significantly higher)

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done

• An opportunity to work remotely or in a modern and welcoming office in Riga

• Private health insurance

• 2 extra paid days off to focus on your mental or physical well-being

• 1 extra paid day off to celebrate a Birthday or any other celebration of your choice

• Access to mentorship, internal meetups, and hackathons, both on-site and online

• Free and healthy lunch if you work from the Riga office

• Design and order your own merch using our platforms with an employee discount

• Exciting team-building events and parties you’ll never forget!

FYUL is the engine that powers on-demand commerce at global scale.

Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products.

From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach.

We're a fast-growing global company working toward powering great brands, great experiences, and great people.

We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.